If you wish to make a claim for compensation for any loss, damage, negligence, or hurt you believe is somehow our responsibility, then this matter will be handled by our insurance team.
The basis of your claim is that there has been fault on our part and it is necessary for you to prove that we have been negligent in civil law.
There is no automatic entitlement to compensation; just because an unfortunate incident has occurred does not necessarily mean we can be held responsible.
If you wish to claim for an incident which has caused loss or damage to property, and/or personal injury, you should complete and return the details of accident form (.pdf, 534.5kB).
National Fraud Initiative
The National Fraud Initiative (NFI) is an exercise that matches electronic data within and between public and private sector bodies to prevent and detect fraud.