Logo Skip to content
Sign in to My Account
Residents
Adult Social Care
Benefits and money advice
Bins, rubbish and recycling
Births, deaths, ceremonies and nationality
Children, young people and families
Council Tax
Education, schools and learning
Environmental issues
Housing
Jobs, careers and volunteering
Libraries, arts and heritage
Neighbourhoods and communities
Nuisance, crime and safety
Parking, roads and travel
Parks, leisure and healthy living
Planning and building control
Business
Business advice and support
Business rates
Coronavirus support
Filming in Brent
Food safety and hygiene
Health and safety
Information for landlords
Land, property and workspaces
Licences and permits
Pest control
Planning and building control
Promote your business
Regeneration
Tenders and procurement
Commercial waste
Trading Standards
Council and democracy
Elections and voting
Council representatives
Meetings and decision making
Complaints
Contact Brent Council
My Account
About the council
Strategies, priorities and plans
Budgets and spending
Access to information
Fraud and corruption
Home
The council and democracy
Complaints and feedback
Adult Social Care complaints

Make an Adult Social Care complaint

If you are unhappy with the service we have provided or arranged, please tell us so we can try to sort things out.

You can complain if you're dissatisfied with our Adult Social Care services if you are:

  • a person who receives or has received services
  • a person who is affected, or likely to be affected by our action, omission or decision
  • a person acting on behalf of a person described above who:
  • unable to make the complaint themselves because of a lack of physical or mental capacity
  • acting on behalf of someone that has asked you to complain
  • the relative of someone that has died

Support help and advice

lf you need help making your complaint, you can ask a friend, family member, carer or advocate to talk to us on your behalf. They will need to provide evidence, in writing, of your consent before we undertake an investigation or report back our findings to them on your behalf. If you need an independent advocate to help you, there are a number of local or national organisations you can contact to ask for advice or help. Contact us, if you need help getting in touch with one of these organisations.

Contact us

If you are unhappy with the service you have received, speak to you care worker, team or the manager responsible for the service. They may be able to put things right so you don’t need to raise a complaint. When you contact us, we will try to resolve your enquiry to your satisfaction by the end of the next working day.

Make a complaint about Adult Social Care

We will always try to resolve your issue informally, at the first point of contact. If this is not the case, then you can raise a formal complaint.

You can make a complaint in My Account. It's quicker, you can monitor the progress of your complaints and view a history of previous cases.

Sign into My Account and make a complaint

If you do not want to track the progress of your complaint or wish to remain anonymous:

Continue without signing in

If you include your contact details, we will respond to you and let you know the outcome of your complaint.

Contact the complaints team

Phone: 0208 937 2444
Email: complaints.service@brent.gov.uk

Write to us at:

Complaints Team

Brent Council

Brent Civic Centre

Engineers Way

Wembley, HA9 0FJ

Related links

How your complaint will be handled

Brent homepage
Your council
Complaints and feedback Contact the council Jobs at the council News and Press office Sign up to our weekly email news updates
My Account
Manage your Council Tax, housing benefits, council rent account and more through My Account.
Sign in or register
Follow us on social
Brent council's Facebook page Brent council's Instagram page Brent council's LinkedIn site Brent council's Twitter feed Brent council's YouTube channel
Accessibility statement Cookies policy Privacy policy Terms of use
© Copyright Brent Council 2022