My Account is the best way to use council services. It can help you to:
- request and track a range of council services
- edit and complete saved forms
- access and track a range of applications at a time that suits you.
How to register
Setting up My Account is quick and only takes a few minutes and you can choose the option that works best for you:
Register with:
- your email address
- Google account
- Apple account
- Microsoft account
If you register using your email address, we'll send you a six-digit security code to confirm your email address before you continue. Once verified, you'll need to enter your name and create a password to complete your registration.
Once you have set up your account, you will have the option to set up fingerprint or face recognition on your device. This allow for a faster and more secure sign-in in future. Your biometric information stays on your device and is not shared with Brent Council.
From your My Account dashboard, you'll be able to access a range of council services, including Council Tax, Benefits, Tenant Services and housing assistance. Some services require an additional security check before you can access personal information or complete certain tasks.
Who can have an account?
Any Brent resident can sign up for a My Account. Please note My Account is not currently available to:
- Housing Benefit claimants that are housed outside of Brent
- Landlords that are registered as a company
What services can I access?
My Account allows you to access the following services:
- Council Tax
- Housing benefit
- Tenant services
- Leaseholder services
- Housing assistance
- Best Start Family Hubs
You can also use My Account to make and track:
- reports of issues on our streets and roads
- an enquiry
- a complaint
- an information request