How to change your password
To change your password, you will need to enter the email address you used when you registered for My Account.
- Go to the Sign in Page
- Click the link "Forgot password"
- Enter your email address and click ‘Find account’
- A security code will be sent to the email address for verification
- Enter the verification code in the web page, click on ‘Submit and confirm your email address’ (Please note the security verification code is valid only for 5 minutes.)
- If you have not received the code click ‘send new code’ and a new code will be sent to your email address for verification
- Click ‘Continue’ button
- Add your new password and confirm the new password. Click "Continue" button to confirm.
- You will be taken to the confirmation page
- Click the "login" link to sign in
- Sign in using new password
What should I do if I get locked out?
If you incorrectly enter your password multiple times then your account will be locked. To access your account you will need to select ‘forgot password’ on the sign in page where you can reset your password and sign in to gain access to your My Account.