How to change your password
To change your password, you will need to enter the email address you used when you registered for My Account.
- Go to the Sign in page
- Click the link "Forgot password"
- Enter your email address and click ‘Continue’
- If we find your account, then a security code will be sent to the email address
- Enter the six-digit code (Please note the security verification code is valid only for 5 minutes.)
- If you have not received the code this maybe because you have entered the wrong email address or previously changed or closed the account. Check the email again, and click ‘request a new code’
- Click ‘Continue’ button
- Create a new password and click "Continue" button to confirm
- You will now be directed to sign in using your new password
What should I do if I get locked out?
If you incorrectly enter your password multiple times then your account will be locked. To access your account you will need to select ‘forgot password’ on the sign in page where you can reset your password and sign in to gain access to your My Account.