Big improvements are coming to My Account this September, specifically to our online Benefits and Council Tax services. These upgrades are all about making your experience smoother, faster, and more secure.
Key dates
The following My Account upgrades are planned:
- Benefits service: Monday 2 September 2024
- Council Tax service: September 2024 (exact date TBC)
What’s new?
- Access to enhanced claim and account details:
- Users of our Benefits service will get instant access to more information about your benefits, including payment schedules, amounts, and any changes that impact you.
- Users of our online Council Tax service will get instant access to their current balance and bills.
- Streamlined process: We’ve simplified and shortened the steps to complete and update claims, forms and changes of circumstances, so you’ll save time with every visit.
- Stronger security: Your personal data is even safer with our new security measures designed to protect you and prevent fraud.
What you need to do
If you currently use the Council Tax or Benefits service in My Account, you will need to reactivate these accounts the first time you log back in, following the upgrades. This allows us to verify your identity and so you can agree to the new terms.
You will only need to reactivate each service once and the process is quick and simple, just follow the steps below.
Reactivate your online Benefits service:
- Sign in to My Account as normal
- Select ‘Benefits’
- Select ‘Manage your benefits’
- Select ‘Activate your account’ (at the top of the page)
- Enter your name, email address, National Insurance number and date of birth.