This accessibility statement applies to the services available within the NEC Citizen Access Revenues portal, which is part of Brent's My Account service. There is a separate accessibility statement for the main Brent council website and associated web platforms and applications.
This website is run by NEC Software Solutions on behalf of Brent Council.
Using this service
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’re also making the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability:
- make your mouse easier to use
- use your keyboard instead of a mouse
- talk to your device
- make your device talk to you
- make text larger
- change your colours
- magnify the screen
How accessible this website is
We know some parts of this website are not fully accessible. You see see a full list of any issues we currently know about in the Non-accessible section of this statement.
What to do if you can’t access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email us at: webteam@brent.gov.uk
To help us deal with your enquiry, please try and include as must information as possible, including:
- the web address of the pages you're having difficulties with
- how you are accessing the site, for example on your phone, on a laptop, on a tablet
- If on a laptop or tablet, which browser you are using, for example Edge, Firefox, Internet Explorer, Chrome or Safari
- the nature of your disability, if any
- a description of the problem.
We will consider your request and get back to you within 20 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Web team by emailing: webteam@brent.gov.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complain contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.
Find out about the different ways you can contact our customer service teams.
Technical information about this website’s accessibility
NEC Software Solutions on behalf of Brent Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
How we tested this service
The NEC test team test each CA release against and for compliance with WCAG 2.2
Preparation of this accessibility statement
This statement was prepared on 27/09/2020. It was last updated on 30 August 2024.