This service is offered as part of the wider Brent council website. There’s a separate accessibility statement for the main Brent council website and associated web platforms and applications.
This page only contains information about the Business Rates Portal.
This website is run by Brent Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Navigate most of the website using just a keyboard
- Listen to most of the website using a screen reader
- Change the majority of the colours, font, text appearance, and spacing if required via your browser
- Zoom in up to 200% with most text remaining fully visible on the page
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website
We know that some parts of the portal are not fully accessible, these include:
- A small number of the items on the website may be difficult to listen to with a screen reader
- The third-party control used for online chat is not fully accessible
- The user is not provided with a mechanism to extend their session
Feedback and contact information
If you need information on this portal in a different format like accessible PDF, large print, easy read, audio recording or braille you can email: webteam@brent.gov.uk
We will consider your request and get back to you in 20 days.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think that we are not meeting accessibility requirements, please contact our web team at: webteam@brent.gov.uk
Enforcement procedure
The Equality and Human Right Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Capita One (as a part of Capita Business Services Limited) and Brent Council are committed to making this website accessible, in accordance with the Public Sectors Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Navigating and accessing information
The Click4Assistance dialog is not fully keyboard accessible at some combinations of text zoom and browser size as it is not always possible to see where the focus indication is and act on it. This fails WCAG 2.1 success criterion 2.1.1 (A) Keyboard.
When an updated version of Click4Assistance (not developed by Capita) becomes available customers will be informed.
Session expiry
The user is not provided the ability to extend their session. This fails WCAG 2.1 success criterion 2.2.1 (A) Timing Adjustable.
We plan to offer the option to extend the user’s session by June 2022.
What we are doing to improve accessibility
We plan to improve the accessibility of this website with ongoing releases throughout the next year.
Preparation of this accessibility statement
This statement was last reviewed on 17th January 2022.
The website was last tested on 14th January 2022.
The test was carried out internally by Capita One. We tested a sample of core pages within the website using tools including Axe, NVDA and WCAG Color Contrast Checker as well as some manual review; these sample pages were selected to represent most controls and functionality offered in the portal.