This service is offered as part of the wider Brent council website. There is a separate accessibility statement for the main Brent council website and associated web platforms and applications.
This page only contains information about the View My PCN service, which our third-party supplier, Siemens, manages.
Using this service
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’re also making the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability:
- make your mouse easier to use
- use your keyboard instead of a mouse
- talk to your device
- make your device talk to you
- make text larger
- change your colours
- magnify the screen
How accessible this website is
We know some parts of this website are not fully accessible:
- there isn’t an option to skip repeated links
- the form fields are missing labels
- the site isn’t responsive
- the language of the system has not been set.
What to do if you can't access parts of this website
If you need help using this service, email: webteam@brent.gov.uk
Reporting accessibility problems with this website
If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, let us know by emailing webteam@brent.gov.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Brent council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Language
The language of this website has not been set and cannot be identified, which means those using assistive technology may not be able to read the page in the appropriate language. This fails WCAG 2.1 success criterion 3.1.1 (language of page).
Text, links and tables
There are empty heading tags on the page. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships) and 2.4.6 (headings and labels).
The View My PCN logo is missing an alternative text. This fails WCAG 2.1 success criterion 1.1.1 (non-text content) and 2.4.4 (link purpose - in context).
The logo is a linked image but is missing an alternative text stating the purpose of its link. This fails WCAG 2.1 success criterion 1.1.1 (non-text content) and 2.4.4 (link purpose - in context).
A table has been used to position the text next to the form fields. This fails WCAG 2.1 success criteria 1.3.1 (info and relationships).
Interactive tools and transactions
The form fields do not have labels. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships) and 3.3.2 (labels or instructions).
No suggestions are given in error messages on how to correct invalid entries. This fails WCAG 2.1 success criterion 3.3.3 (error suggestion).
Navigation and accessing information
There are no page regions or ARIA landmarks, which mean significant regions or areas of text on the page cannot be identified. This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks) and 1.3.1 (info and relationships).
There is no option to skip repeated links or jump to the main content area. This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks).
Technology
Content does not reflow on mobile devices or when zoomed in at a high percentage, which means a user has to scroll both horizontally and vertically. This fails WCAG 2.1 success criterion 1.4.10 (reflow).
Disproportionate burden
Not applicable.
Content that’s not within the scope of the accessibility regulations
Not applicable
How we tested this service
This website was last tested on 24 November 2020 by Brent Council using:
- Siteimprove
- WAVE
What we’re doing to improve accessibility
This service is run thorough our third party supplier Siemens.
We will work with Siemens to resolve any identified issues where we do not have direct control over their product, to make the system more usable for all users.
Preparation of this accessibility statement
This statement was prepared on 25 November 2020. It was last reviewed on 24 November 2020.