Leaseholder responsibilities

If you are a leaseholder and you would like to rent your home to someone else, this is called subletting.

All sublets has to be registered with us. You can register a sublet online, using My Account.

If you don’t already have an account, it only takes a couple of minutes to set up. All you need to get started is an email address to use as a log in.

Once you have registered, you can activate your leaseholder service account where you can fill out a sublet registration form and provide the below necessary documents:

• a copy of the tenancy agreement with your tenant
• copies of any required safety certificates
• we would request you have a clear service charge and/or major works account or be on a repayment plan with our Income team
• a registration fee of £60 (including VAT)

Failure to register this with us may result in a breach of your lease and we could take legal action against you.

Existing tenancy

If an existing tenancy agreement with your tenant is renewed, you will not need to pay a further registration fee. In this case, we only require a copy of the renewal of the tenancy and a copy of the current gas safety certificate.

If you wish to carry out alterations and improvements to your home, you must apply for Landlord's Consent and / or building control and planning permission before starting any work.

Some examples of the types of work that requires Landlord's Consent are:

• installing new windows
• replacing a boiler or central heating system
• changing the existing internal layout
• removing walls or creating a new opening
• building an extension
• replacing kitchen and bathroom units.

Don’t have an online account?

Creating an online account is easy and only takes a couple of minutes. All you need to get started is an email address, to use as a login. We will then send you details on how to activate your account.

To send your alteration approval request without logging in, please email: homeownership@brent.gov.uk and include the following:

• plans of your proposed alterations
• contact details
• details of any permission(s) provided by Brent Planning – if applicable.

Your alteration may require a surveyor to review your proposed alteration plans at your property, and if necessary, there will be a charge of £120 inc. VAT. You will be advised of this after your email is received and processed.

Please be advised that it may take longer than 10 working days to provide you with a response.

Retrospective consent

If you have carried out alterations to your property without first gaining Landlord's Consent, you will need to make a retrospective application.

Please contact us to discuss this process and also be aware our fees are doubled.

In most instances, we are obliged to insure the buildings that leaseholders and shared owners live in and you pay us for providing this cover.

If there is a managing agent for your property they may provide this insurance so please check with them for confirmation. If you are unsure who insures your property, you can contact us.

How to claim

Please read the current Summary of Cover, which includes details of how to claim.

Please note: We do not insure the contents of your home and you should make your own arrangements to protect your personal possessions.

View affordable home contents insurance for further information.

You can order replacement keys and fobs for the following communal doors and windows:

• entrance key to block
• balcony door key
• room door key
• window key

Order a key or fob

You can order a new key or fob through your services account in My Account.

Don’t have an online account?

Creating an account is easy and only takes a couple of minutes. All you need to get started is an email address, to use as a login. We will then send you details on how to activate your account.

Register to My Account

You will need to activate your tenancy or leaseholder account the first time you log in.