Important: Customer Services phone line not working
Our main switchboard (020 8937 1234) is not working. This is affecting calls made during the hours of 9am to 5pm, Monday to Friday. We are working hard to fix the problem. In the meantime, there are a number of other ways you can contact us. Thank you for your patience. We are sorry for any inconvenience caused.
Leaseholder services
What do you want to do?
Find out about
Service and major works charges
Find out the various ways you can pay, how it is worked out and how to report service charge issues
Communal repairs, cleaning and maintenance
Report an urgent or non urgent communal repair
Planned works and improvements
Information on planned building and maintenance programmes for blocks and estates
Leaseholder responsibilities
Find out more information about your responsibilities as a leaseholder
Estate services
Find out what services are available
Managing and selling your lease
What to do if you want to buy or sell your council-owned flat freehold