Important: Customer Services phone line not working
Our main switchboard (020 8937 1234) is not working. This is affecting calls made during the hours of 9am to 5pm, Monday to Friday. We are working hard to fix the problem. In the meantime, there are a number of other ways you can contact us. Thank you for your patience. We are sorry for any inconvenience caused.

Leaseholder services

Report a repair, pay your service charges or have your say on planned works

Find out about

Service and major works charges

Find out the various ways you can pay, how it is worked out and how to report service charge issues

Communal repairs, cleaning and maintenance

Report an urgent or non urgent communal repair

Planned works and improvements

Information on planned building and maintenance programmes for blocks and estates

Leaseholder responsibilities

Find out more information about your responsibilities as a leaseholder

Estate services

Find out what services are available

Managing and selling your lease

What to do if you want to buy or sell your council-owned flat freehold