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If you are having issues in your tenancy, we can support you to resolve them early - before they become more serious.
This service supports tenants experiencing issues with their tenancy. We encourage you to contact us as early as possible so we can help resolve problems and prevent them from escalating.
Our specialist Private Rented Sector Sustainment & Compliance Team works with both tenants and landlords to address issues within tenancies at an early stage, before they become more serious.
The team can support where there are concerns about rent, property conditions, communication between tenants and landlords, or wider issues that may affect the stability of a tenancy. This may include helping to improve communication where relationships have broken down, providing advice on rights and responsibilities and supporting both parties to find practical solutions.
Our aim is to help tenants remain in their homes wherever possible by addressing concerns early and supporting stable, sustainable tenancies. Where issues cannot be resolved, we will help you understand your options and next steps, including accessing further support where needed.
Where appropriate, the team can also link with other services, including enforcement, to ensure issues are addressed properly.
To contact the team, please email: PRSSustainmentandCompliance@brent.gov.uk
We encourage you to get in touch as early as possible so we can support you effectively.
If you have concerns about your tenant, we encourage you to contact us before taking formal action.
Early engagement allows us to work with you to resolve issues, explore ways to sustain the tenancy and ensure the correct process is followed. It can also help prevent situations escalating into homelessness.
You should contact us if:
We have a dedicated team that works with both landlords and tenants to address issues at an early stage. They focus on preventing tenancy breakdown, supporting tenants to remain in their homes where possible, and working with landlords to manage concerns effectively, including linking with enforcement where necessary.
To contact the team, please email: PRSSustainmentandCompliance@brent.gov.uk