If a fire starts in your house:
As your landlord we are responsible for carrying out regular fire safety checks in the communal areas of buildings. We will remove any items that are left in communal areas as they block exit routes in the event of an emergency evacuation. But keep the smoke alarm video and wording above it.
You should familiarise yourself with the exit routes for your property, and whether the policy is to 'Stay Put' or 'Evacuate'.
If you live in a house, you should evacuate immediately.
If you live in a block, we advise you follow Stay Put Guidelines unless you are directly affected by heat, smoke or flames or the London Fire Brigade deem it necessary to evacuate the block. If you or a member of your household would be unable to evacuate without help, you must contact your Housing Officer and request a Personal Emergency Evacuation Plan.
Call 020 8937 2400 or email: housingmanagement@brent.gov.uk
As part of our regular maintenance work BHM does daily, monthly and annual checks on tower block housing to make sure that the appropriate fire prevention and safety measures are in place.
Four checks we include:
If you think can smell gas or think there is a leak, contact the National Grid immediately on 0800 111 999.
Your safety is a priority for Brent Housing Management and it is our obligation to ensure all gas appliances in your home, are safety maintained and inspected.
You must give us access to your home to carry out an annual gas safety check.
If you do not allow us into your home, we will take court action to gain access to protect your safety.
For gas safety advice, visit the GCS website or the Gas Safe Register website. Alternatively, you can call the free helpline on 0800 408 5500.
If you have an external leak, please call your water or utilities supplier
If you have a leak inside your home from a tap or pipe you can report this for repair through your tenant services account in My Account.
Creating an account is easy and only takes a couple of minutes. All you need to get started is an email address, to use as a login. We will then send you details on how to activate your account.
Register to My Account
You will need to activate your tenant services account the first time you log in.
In the event of a leak or flooding that you believe is a danger to someone’s health or safety, you can call us to request an emergency repair on the following number
It is important to remember that as long as asbestos is in good condition and undisturbed it does not pose a risk to health.
Our contractors assess homes for asbestos before starting any improvement or alteration work. They must ensure that their work would not affect any asbestos that is present and that it is in a safe condition.
Damp can cause mould on walls and furniture and cause wooden window frames and floors to rot. It can also be harmful to your health and trigger issues like asthma.
Read more about dealing with damp, mould and condensation
If you have mould that is severe and you feel that it is affecting your health, you can report it on My Account.
Creating an account is easy and only takes a couple of minutes. All you need to get started is an email address, to use as a login. We will then send you details on how to activate your account.
You will need to activate your tenant services account the first time you log in.
Alternatively, you can email: dampandmould@brent.gov.uk