Important: Customer Services phone line not working
Our main switchboard (020 8937 1234) is not working. This is affecting calls made during the hours of 9am to 5pm, Monday to Friday. We are working hard to fix the problem. In the meantime, there are a number of other ways you can contact us. Thank you for your patience. We are sorry for any inconvenience caused.
Your rent charge is applied every Monday and must be paid in advance. You can pay weekly, fortnightly or monthly.
We strongly recommend that you set up a Direct Debit to stay on top of your rent payments. It’s quick, easy and secure - please complete a Direct Debit Mandate on the next page.
You can pay your rent, garage and other housing charges in several ways.
You can also pay online at any time with a debit or credit card. We support all Visa and Mastercard branded cards but do not accept:
For pre-paid cards these should be Visa or Mastercard branded.
If you are in a public place we strongly advise you make sure you are not overlooked as you enter your details to prevent them being misused by somebody else.
Pay online
It’s quick and easy to make your rent payments using your online account. Log in to My Account, check your balance and make a payment.
Creating an account is easy and only takes a couple of minutes. All you need to get started is an email address, to use as a login. We will then send you details on how to activate your account.
The first time you want to access your tenant services account, you will need your rent account reference number (pay ref). This can be found on your rent statement or by calling 020 8937 2400. You only need to do this the first time you visit.
Register to My Account
Direct Debit is a quick and easy way to pay your rent or charges automatically each month.
You are also protected by the Direct Debit Guarantee, which promises that you will get your money back straight away if anything goes wrong.
You can set up a Direct Debit online at any time, using My Account. To do this you will need:
Once you have set up My Account, you can also check your balance and make changes to your account.
Please call, 020 8937 2400 and ask for Rent Accounting if you have any questions about setting up a Direct Debit.
You can also use one of the online direct debit application forms below.
We’ll send you a confirmation email to let you know we’ve received your application.
It can take up to 10 days for us to set up your Direct Debit so you may need to make payments using another method. When it's set up, you'll get a replacement bill showing when your payments will be taken.
You can set up a regular standing order through your bank account.
Whether you pay weekly, fortnightly or monthly, you must pay the rent in advance. If your rent changes, you must let the bank know the new amount to be taken out.
Call our automated payment system on 020 8937 1717 and pay using any debit or credit card. We support all Visa and Mastercard branded cards but do not accept:
For pre-paid cards these should be Visa or Mastercard branded.
Note: phone charges may apply.
You can pay your rent at any:
PayPoint outlet: take your rent invoice to any shop showing the PayPoint symbol. Payments must be in cash but there are no extra fees.
Post Office: pay by cheque or debit card at any Post Office. Please remember to take your rent invoice with you.
Your rent is one of the most important payments you need to make.
If you start to fall behind with your rent, don’t ignore it. There are many reasons why you might struggle to pay. Contact us straight away by calling 020 8937 2730 and ask to speak to the Housing Income Team. One of our income officers will be there to help
If you are receiving Universal Credit you can request for your rent payments to be made directly to your rent account.
To do this you can:
You can also do this when you apply for universal credit or at any point during your claim.
Read more about benefits you can apply for and advice on how to manage your debts
If you do not pay your rent, you could risk losing your home.
You must tell us if your circumstances change and it affects your ability to pay your rent. If you miss a payment, your income officer will contact you. They will work with you to arrange a repayment plan or help you to access money support and advice.
If you live in a block of flats or on an estate, you will have to pay service charges to cover the costs for any caretaking, security and maintenance services provided by Brent Housing Management. This can include:
We're committed to providing all our tenants with value for money, quality services and do not make a profit from any service charges we collect.
Your rent year runs from April to March.
We review rent and service charges every year. If the amount you need to pay changes, we will write to you four weeks before the change is due to tell you how much your new rent and services charges will be for the coming year.