Report a pothole or broken pavement

Potholes usually happen when the road's surface has broken up and fallen out due to snow, ice and rain.

Once a pothole has formed, it will get bigger the more traffic passes over it, as cars driving over the potholes will continue to weaken and dislodge broken pieces of the road surface.

You can use our online form to tell us about a pothole or road surface damage.

Before you start

• we will ask you for some contact details
• you will need to tell us the location of where the issue is
• you can upload a photo of the pothole or broken pavement

What happens next

We will inspect it and prioritise as follows:

• High priority - these are repaired within seven days of the inspection
• Medium priority  - we will do further checks and if ordered, the works will be completed within 28 days
• Low priority - these are recorded but no further action is taken.

Sometimes we may need to resurface the whole road and these works are done under our Highway road surfacing programme. Find out if your street is included in the highways maintenance programme 2021-22 (.pdf, 20.0kB)