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Potholes and broken pavements

The current challenges that we are all facing with COVID-19 means we have taken the difficult decision to pause our footway improvement programme and injection patching programme. In the coming weeks, our highways teams will be focused on carrying out emergency repairs to keep roads safe, so please bear with us when reporting other defects.

Potholes are usually formed during the winter months as a direct result of snow, ice and prolonged periods of rain and occur where an area of the road's surface has broken up and fallen out. Once a pothole has formed, it will get bigger the more traffic passes over it, as cars driving over the potholes will continue to weaken and dislodge broken pieces of the road surface.

Prioritising potholes

We carry out regular inspections of the roads but also rely on the public reporting potholes to us. We inspect all reported potholes and risk assess them to prioritise their repair. The assessment will take into account many issues including the location of the pothole in the road and the amount and type of vehicle that uses the road, such as cars or pedal bikes.

Please use this form to tell us about a pothole or road surface damage

Before you start:

  • We will ask you for some contact details
  • You will need to tell us the location of where the pothole is 
  • You can upload a photo of the pothole

 

Report a pothole

 

What happens next

All reported defects are inspected and are categorised as high, medium or low priority:

  • High priority defects are repaired within seven days of the inspection;
  • Medium priority defects are subject to further officer assessment and if ordered will be completed within 28 days
  • Low priority defects are recorded but no further action is taken.

When the surface of a road has weakened over a larger area, potholes are more likely to reoccur. In most of these cases, the entire road surface will need to be repaired or completely replaced under our Highway road surfacing programme