Community Trigger

The Community Trigger allows complainants of anti-social behaviour to demand action and a case review where persistently reported problems have not been addressed. 

Who can use the trigger? 

  • The trigger is open to all Brent residents of all ages
  • You can be an individual, business or community group and another person such as a family member, Councillor or Member of Parliament can act on behalf of the complainant provided you have been given consent

When can I use the trigger?

  • If there have been three qualifying complaints (each made within one month of the ASB taking place) regarding anti-social behaviour (ASB) made to either the council, police or a registered housing provider (social landlord) relating to the same issue within the last six months and no action has been taken or response from the agencies
  • The request to activate the trigger must be made within six months from when the first complaint was made

When can't I use the trigger?

  • Anonymous reports do not meet the Community Trigger threshold
  • If this is the first time you are reporting an issue or concern about anti-social behaviour 

 If you don’t meet the criteria, you can report your concerns in the following ways:

Request to activate the Community Trigger 

If you have read the sections above and believe you do qualify for activating the Community Trigger, please:

Submit a Community Trigger form

If you have any comments please contact communitytrigger@brent.gov.uk or call 0208 937 1058.

What can I expect?

Once we have received your completed Community Trigger application:

  • An acknowledgement will be sent to you within three working days
  • The community protection team will ask the agencies involved to provide details of your complaints and actions taken to address your concerns.
  • Your application will be reviewed and you will be informed of the outcome within 20 working days

If it is found that your complaints have not been managed satisfactorily, a meeting will take place between the appropriate agencies and other relevant partners to review how your case has been dealt with. This group will develop an action plan to resolve the issue and will make recommendations to the appropriate agencies.

A response will then be sent to you, requesting your approval of the proposed action plan.

What happens if I am not happy with the outcome?

If you are unhappy with the way the trigger application was dealt with or how the case review was carried out.

  • You can request a further review from the Chair of the Safer Brent Partnership (The Chief Executive of Brent Council).