This service is offered as part of the wider Brent council website. There’s a separate accessibility statement for the main Brent council website and associated web platforms and applications.
This page only contains information about https://mylicence.brent.gov.uk
Using this service
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’re also making the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability:
- make your mouse easier to use
- use your keyboard instead of a mouse
- talk to your device
- make your device talk to you
- make text larger
- change your colours
- magnify the screen
How accessible this website is
We know some parts of this website are not fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-accessible sections will be listed below on production of our Accessibility Audit, which is currently being undertaken by Shaw Trust Accessibility Services
We are working to resolve these issues and will have released them to the website as soon as possible following 23 September 2019.
What to do if you can’t access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email us at: webteam@brent.gov.uk
We’ll consider your request and get back to you in 20 working days.
How we are testing this website:
This website is currently undergoing rigorous testing by the Shaw Trust Accessibility Services and they will report their findings to us in October 2019.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, let us know by emailing webteam@brent.gov.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
General enquiries
Telephone: 020 8937 1234
Email: customer.services@brent.gov.uk
Monday to Friday, 8:30am to 5:00pm
Technical information about this website’s accessibility
London Borough of Brent Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, non-compliances will be listed on the production of our Accessibility Audit which is currently in progress and these issues will then be addressed to ensure compliance.
During the course of using the website there may be occasions whereby issues with images, video and audio and interactive tools and transactions are not completely accessible, Shaw Trust Accessibility Services are currently identifying potential issues whilst our audits are taking place and these will be addressed in due course.
Content that’s not within the scope of the accessibility regulations
Some of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be marked up so they are accessible to a screen reader.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.
We have created a register of PDFs which are essential for service delivery and are working through these to create HTML pages and forms. This work will be completed by 23 September 2020.
We understand that the regulations don’t require us to fix PDFs or other documents published before 23 September 2018, if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve accessibility
We will work to resolve all identified accessibility issues which are within our control and will release them to the website as soon as possible following completion of the assessments currently in progress and will implement the recommendations as quickly as possible.
We will work with the supplier, Tascomi to resolve any identified issues where we do not have direct control over their product to make the system more usable for all users.
This statement was prepared on 23 September 2019 and was last updated on 23 September 2019.