This service is offered as part of the wider Brent council website. There’s a separate accessibility statement for the main Brent council website and associated web platforms and applications.
This page only contains information about https://portal.brent.gov.uk/
Using this service
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’re also making the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability:
- make your mouse easier to use
- use your keyboard instead of a mouse
- talk to your device
- make your device talk to you
- make text larger
- change your colours
- magnify the screen
How accessible this website is
We know some parts of this website are not fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
What to do if you can’t access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email us at webteam@brent.gov.uk
To help us deal with your enquiry, please try and include as must information as possible, including:
- the web address of the pages you're having difficulties with
- how you are accessing the site, for example on your phone, on a laptop, on a tablet
- If on a laptop or tablet, which browser you are using, for example Edge, Firefox, Internet Explorer, Chrome or Safari
- the nature of your disability, if any
- a description of the problem.
We'll consider your request and get back to you within 20 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our web team at: webteam@brent.gov.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
To contact us, please call 020 8937 1234 (Monday to Friday 9am to 5pm).
Technical information about this website’s accessibility
London Borough of Brent Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. A full list of non-compliances will be listed on the production of our Accessibility Audit which is currently in progress and these issues will then be addressed to ensure compliance.
Third-party websites and applications
This service is provided by a third party supplier iDox.
Where we use third-party applications, we cannot always guarantee that these will conform to the same levels of accessibility as the main website because they are partly or wholly out of our control. Where we can, we will resolve the issues identified.
For the issues that we cannot fix ourselves, we will work with our supplier to see how we can resolve any identified issues to make the system more usable for all users.
What we’re doing to improve accessibility
We will work to resolve all identified accessibility issues which are within our control and will release them to the website as soon as possible following completion of the assessments currently in progress and will implement the recommendations as quickly as possible.
We will work with the supplier, iDox to resolve any identified issues where we do not have direct control over their product to make the system more usable for all users.
This statement was prepared on 23 September 2019 and was last updated on 18 August 2025.