Planned system maintenance
Please be advised that the Benefits and Council Tax sections of My Account will be unavailable this weekend, from Saturday, 10 May 2025 to Sunday, 11 May 2025, due to scheduled system maintenance. We apologise for any inconvenience this may cause.

If you are homeless today
Call our homeless team on: 020 8937 2000 (option 2) Normal working hours are Monday to Friday, 9am – 5pm. Outside of these hours, call: 020 8937 1234. When you call, tell them what your situation is and why it’s urgent.

At risk of homelessness or need housing