Online parking account guides

Step 1

Register or sign in to your parking account

Step 2

• Select 'Visitor parking'.
• You will be shown the number of vouchers purchased and unused on your account. 
• To buy more vouchers click on the link at the bottom called 'To buy more virtual visitor credits - Click here'
• Select the amount you want to buy and the payment method.

Step 3

• Click on the 'Order credits' button.

When you order is completed you will be given a reference number.

If you have chosen to pay with cash at a 'PayPoint' retailer you will see a message saying that an email has been sent to you explaining how to pay.

Please note that visitor vouchers are not active until payment has been received. Emails may go into a junk folder so please add @dashcardservices.com to your safe list.

Step 1

Register or sign in to your parking account. Select 'New permit application'.

Step 2

Select the permit you would like to buy from the drop down list and click on 'Next'.

Step 3

Enter your personal details and click on 'Next'.

The system will try and match your name and address with other electronic records we hold. This is an automated check and may take a few seconds.

If we find a match you can buy a 3, 6, 12 or 24 month permit and visitor vouchers.

If we can’t find a match, which sometimes happens, you can still buy a temporary 1 month permit and up to 30 visitor vouchers. We will also email you to let you know which documents you should send us to confirm your residency in Brent.

The 1 month permit cannot be renewed. Please submit your documents to confirm your residency as soon as possible.

For more information on documents please go to the ‘What documents do I need to send in as proof and where do I send them’ section on this page.

Step 4

Select your payment method from the drop down and click on 'Next'.

Step 5

We will check that your address is within a parking zone and that you haven’t exceeded the maximum number of permits allowed. Click 'Next'

Step 6

Enter your vehicle registration number. Your vehicle details including its CO2 emissions will be confirmed by the DVLA database. This is what sets the price of the resident permit. Click on 'Next'.

Step 7

Select the date you would like your permit to start on and the number of months you want it to cover. Click on 'Next'.

Step 8

Enter your payment card details and pay for your permit. Once you have paid you will receive a confirmation email.

Virtual permits (including temporary 1 month permits) are active immediately from the chosen permit start date.

For permits which are paper based, these need to be clearly displayed in the vehicle to be valid. You should receive your permit within 5 working days.

Step 1

Register or sign in to your online parking account and select 'New permit application'

Step 2

Using the drop down list select the permit you would like to buy 

Step 3

Enter your details and click on 'Next'.

Step 4

We will check that your address is within a parking zone and that you haven’t exceeded the maximum number of permits allowed. Click 'Next'

Step 5

Enter your registration number. Your vehicle will be confirmed by the DVLA database. Click on 'Next'.

Step 6

Select the date you would like your permit to start on and the number of months you want it to cover. Click on 'Next'.

Step 7

Upload your supporting documents. Find out what documents we need 

Step 8

Enter your payment card details to pay for your permit.  Payment will be deducted from your bank account when your application has been received. We will review your supporting documentation to confirm that you are eligible for a permit. Virtual permits (including temporary 1 month permits) are active immediately from the chosen permit start date.

For permits which are paper based, these need to be clearly displayed in the vehicle to be valid. You should receive your permit within 5 working days. Please note that emails may go into a junk folder so please add @dashcardservices.com to your safe list.

If you don’t already have an online account, there are two ways to create it.

1. You can create your account and buy a permit from us at the same time. Go to your online parking account, select ‘New permit application’ from the right side menu and run through the buying a permit process. See the 'Buy a resident permit' section on this page for more help.

2. If you don’t want to buy a permit now, or you just want to buy visitor vouchers you can create your account by going to your online parking account and selecting the 'New customer registration’ link on the right side menu.

To save you having to send us proof of your residency, we will try and match your name and address with other electronic records we hold. This is an automated check and may take a few seconds. If we find a match you can buy a 3, 6, 12 or 24 month permit and visitor vouchers.

If we can’t find a match, which sometimes happens, you can still buy a temporary 1 month permit and up 30 visitor vouchers. We will email you to let you know which documents you should send us to confirm your residency in Brent.

See the 'I'm a resident in Brent but the system could not confirm this. What happens next?' and 'What documents do I need to send in as proof and how do I send them?' sections on this page for more help should the system not automatically confirm your residency.

We recommend that you enter your mobile phone number into the ‘Telephone Number’ field. This means that you will be able to book visitor parking using an automated telephone service. Please see the ‘Use visitor vouchers to book parking for visitors’ section on this page for help.

For residents

When you login to your online parking account you will not see a renewals tab.

Instead please create a 'New permit application' from the right side menu and make sure the start date is after the expiry date of the old permit.

Please note that if you renew and there is any overlap with the dates of your existing permit the system recognises it as a second or third permit, and you will be charged a higher rate.

Resident renewals are not subject to another electronic residency check.

For businesses

Your business needs to resubmit supporting documentation when renewing your permit.

You will need to submit documentation for each permit application.

You can book parking for your visitor online, by text or by telephone.

Please note you can only book visitor parking in advance online.

When booking by text or when using the automated telephone service, the parking session will start at the time of the booking ie straightaway.

Book online using your account

1. Register or sign in to your online parking account. Select ‘Visitor Parking’. To book parking for your visitor click on the 'Click here' link.
2. Enter your visitor’s vehicle details; the system will auto-populate the make, model and colour. Select the voucher type to use, the date and start time (when using 2 hour and 4 hour vouchers) you want.
3. Click ‘Book visitor parking’ to complete the process. You will receive a booking confirmation and our parking enforcement officers will now have the details of your visitor's vehicle.

How to submit your documents

You can submit documents by:

• uploading online onto your parking account
• email to parking.permits@brent.gov.uk
• post to WLA Parking, Units 20-22 Whitby Avenue, London, NW10 7SF.

Please send copies as documents cannot be returned.

Resident permit accepted documents

Documents must be in the applicant’s own name and address and must not be more than 3 months old.

If providing one of the bills listed below, it must be addressed to and refer to the CPZ address.

The following documents are accepted:

• council tax bills (for the current tax year, running 1 April – 31 March)
• utility bills (gas, electricity, water, landline telephone bills)
• your photo card driving license, which must show applicant’s name and current address
• bank account/credit card statement.

Only in the absence of all of the above will we accept a tenancy agreement. This must have both the landlord’s and tenant’s signatures, and the tenancy duration.

Additional supporting evidence may also be requested.

Business and Event Day Business permit accepted documents

Your business is required to pay for the permit in advance, prior to your permit application being approved.

So that your permit application can be approved you must scan and submit:

• a business rates bill (for the current tax year, running 1 April – 31 March) or a utility bills (gas, electricity, water, landline telephone bills).

The document must not be more than 3 months old at the date of application, and must identify the premises as a business.

Once your permit application is approved, the permit will be printed and posted to you.

Business Livery permit accepted documents

Your business is required to pay for this permit in advance, prior to your permit application being approved.

So that your permit application can be approved you must scan and submit:

• a business rates bill (for the current tax year, running 1 April – 31 March) or a utility bills (gas, electricity, water, landline telephone bills).

The document must not be more than 3 months old at the date of application, and must identify the premises as a business.

And:

• a document on company headed paper, which contains an applicant signature, the vehicle registration numbers and a description of the essential business use of each vehicles
• two photos of each vehicle with the livery marking.

Business Address (LP Zone) permit accepted documents

Your business is required to pay for this permit in advance, prior to your permit application being approved.

So that your permit application can be approved you must scan and submit a business rates bill (for the current tax year, running 1 April – 31 March) or a utility bills (gas, electricity, water, landline telephone bills).

The document must not be more than 3 months old at the date of application, and must identify the premises as a business.

You must also send a supporting statement on company headed paper, which justifies the need for this type of permit. This should explain why there is a frequent turnover of vehicle needing to park and why the permit is essential for the efficient operation of your business.

Event day place of worship / school permit accepted documents

So that your permit application can be approved you must scan and submit:

• a business rates bill (for the current tax year, running 1 April – 31 March) or a utility bills (gas, electricity, water, landline telephone bills).

The document must not be more than 3 months old at the date of application, and must identify the premises as a place of worship or a school.

Doctors permit accepted documents

So that your permit application can be approved you must scan and submit the following documents:

a business rates bill (for the current tax year, running 1 April – 31 March) or a utility bills (gas, electricity, water, landline telephone bills)The document must not be more than 3 months old at the date of application, and must identify the premises as a doctors.

And:

• a letter from the practice manager on letter headed paper confirming that the applicant is a doctor, and works at the practice.

If you are a resident you can buy permits or visitor vouchers and then pay in cash. To do this select ‘PayPoint’ as your payment method, when buying a permit or visitor voucher online.

You will see a screen with an 'Order Reference' on it.

You will receive an email with an attachment. The attachment is a document containing a barcode, which needs to be taken to a PayPoint retailer.

The retailer will scan the barcode in the document and process your payment.  Payment must be made in full.

You will receive a receipt from the retailer which you should retain.

It normally takes a couple of hours for Brent Parking to receive your payment. Once we receive payment we will process your permit application and/or add visitor vouchers to your parking account.

Please note that visitor vouchers are not valid until payment has been processed.

There are over 100 PayPoint retailers in Brent. Find your nearest PayPoint outlet

Emails may go into a junk folder so please make sure you add @dashcardservices.com to your safe list.