Important: Customer Services phone line not working
Our main switchboard (020 8937 1234) is not working. This is affecting calls made during the hours of 9am to 5pm, Monday to Friday. We are working hard to fix the problem. In the meantime, there are a number of other ways you can contact us. Thank you for your patience. We are sorry for any inconvenience caused.

Penalty Charge Notices

Notice of Penalty Charge changes
From Monday, 7 April 2025, penalty charges and additional fees will increase across all 32 London boroughs and the City of London.

Find out about

Notice of Penalty Charge Changes

From 7 April 2025, PCN (Penalty Charge Notice) fees will increase throughout London

About Penalty Charge Notices

Information on parking and traffic offences, Penalty Charge Notices (PCN) and how to pay

How to challenge your PCN

Find out more about how to challenge a Penalty Charge Notice (PCN)

The PCN appeals process

If you want to challenge a PCN, there are three stages to the appeals process

Brent Car pound

If your car has been removed by us, it will be taken to NSL Car Pound at 10 Lumen Road, East Lane Business Park, Wembley,
HA9 7RE

Persistent evaders

We have powers to take additional action against persistent evaders of parking and traffic penalties