Important: Customer Services phone line not working
Our main switchboard (020 8937 1234) is not working. This is affecting calls made during the hours of 9am to 5pm, Monday to Friday. We are working hard to fix the problem. In the meantime, there are a number of other ways you can contact us. Thank you for your patience. We are sorry for any inconvenience caused.
Penalty Charge Notices
Notice of Penalty Charge changes
From Monday, 7 April 2025, penalty charges and additional fees will increase across all 32 London boroughs and the City of London.
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Find out about
Notice of Penalty Charge Changes
From 7 April 2025, PCN (Penalty Charge Notice) fees will increase throughout London
About Penalty Charge Notices
Information on parking and traffic offences, Penalty Charge Notices (PCN) and how to pay
How to challenge your PCN
Find out more about how to challenge a Penalty Charge Notice (PCN)
The PCN appeals process
If you want to challenge a PCN, there are three stages to the appeals process
Brent Car pound
If your car has been removed by us, it will be taken to NSL Car Pound at 10 Lumen Road, East Lane Business Park, Wembley,
HA9 7RE
Persistent evaders
We have powers to take additional action against persistent evaders of parking and traffic penalties