Watch the live web stream of the virtual full Brent Council meeting on Monday, 13 July 2020 at 6pm

Universal Credit

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Call the free UC helplines 

  • UC enquiry hotline 0800 328 9344
  • UC enquiry hotline (if you have a claim already) 0800 328 5644
  • Lines are open Monday to Friday, 8am to 6pm.
  • Housing-Landlords only 0800 328 3844
  • Payment Services (Landlord/Creditor) 0800 328 0128
  • Payment Services (Claimants) 0800 328 0172
  • Text phone 0800 328 1344

Lines are open Monday to Friday, 8am to 6pm. 

Universal Credit has replaced a range of benefits and tax credits for working-age residents who are on low income. Universal Credit is administered by the Department for Work and Pensions (DWP) at:

Universal Credit is a single monthly benefit payment which will eventually replace:

• Income Support
• Income related Job Seeker’s Allowance
• Income related Employment Support Allowance
• Housing Benefit
• Working Tax Credit/Child Tax Credit

If you live with a partner, you will both receive a single payment.


For more information about UC, please read the introductory guide by the DWP.