Online parking permit account

Your online parking account is where you can buy permits and manage your visitor parking.

If you live in a controlled parking zone or a Wembley event day zone you will need a permit to park. Businesses also need a permit to park in these zones.

Got an account? Log in now

Go to your online parking account

Need help? Read our step-by-step guides

How do I create an account?

If you don’t already have an online account, there are two ways to create it.

1. You can create your account and buy a permit from us at the same time.  Go to your online parking account, select ‘New permit application’ from the right side menu and run through the buying a permit process. See the 'Buy a resident permit' section on this page for more help.

2. If you don’t want to buy a permit now, or you just want to buy visitor vouchers you can create your account by going to your online parking account and selecting the 'New customer registration’ link on the right side menu.

To save you having to send us proof of your residency, we will try and match your name and address with other electronic records we hold.  This is an automated check and may take a few seconds. If we find a match you can buy a 3, 6 or 12 month permit and visitor vouchers.

If we can’t find a match, which sometimes happens, you can still buy a temporary 1 month permit and up 30 visitor vouchers. We will email you to let you know which documents you should send us to confirm your residency in Brent.

See the 'I'm a resident in Brent but the system could not confirm this. What happens next?' and 'What documents do I need to send in as proof and how do I send them?' sections on this page for more help should the system not automatically confirm your residency.

We recommend that you enter your mobile phone number into the ‘Telephone Number’ field. This means that you will be able to book visitor parking using an automated telephone service. Please see the ‘Use visitor vouchers to book parking for visitors’ section on this page for help.

How do I buy a resident permit?

Step 1

Already have a parking account?

Log in to your online parking account and select 'New permit application'.

New customer?

Please see the information in the ‘How do I create an account?’ section on this page.

Step 2

Select the permit you would like to buy from the drop down list and click on 'Next'.

Step 3

Enter your personal details and click on 'Next'.

The system will try and match your name and address with other electronic records we hold.  This is an automated check and may take a few seconds.

If we find a match you can buy a 3, 6 or 12 month permit and visitor vouchers. 

If we can’t find a match, which sometimes happens, you can still buy a temporary 1 month permit and up to 30 visitor vouchers.  We will also email you to let you know which documents you should send us to confirm your residency in Brent. 

The 1 month permit cannot be renewed.  Please submit your documents to confirm your residency as soon as possible.

For more information on documents please go to the ‘What documents do I need to send in as proof and where do I send them’ section on this page.

Step 4

Select your payment method from the drop down and click on 'Next'.

Step 5

The following page will appear confirming that your address is within a parking zone and that you haven’t exceeded the maximum number of permits allowed.

Click on 'Next'.

Step 6

Enter your vehicle registration number. Your vehicle details including its CO2 emissions will be confirmed by the DVLA database. This is what sets the price of the resident permit. 

Click on 'Next'.

Step 7

Select the date you would like your permit to start on and the number of months you want it to cover.

Click on 'Next'.

Step 8

Enter your payment card details and pay for your permit. Once you have paid you will receive a confirmation email.

If you have bought a 3, 6 or 12 month resident permit, it will be posted to you within 5 working days.  Don't worry while you wait for it to arrive.  Your vehicle is automatically covered to park from the permit start date, using the permit details which we store electronically.

If you have bought a temporary 1 month permit, there is no paper permit.  Your vehicle is automatically covered to park for 1 month from the permit start date, using the permit details which we store electronically.

For further information on visitor household permits, please see the ‘If I book parking for my visitor, do they need to display anything in their vehicle’ section on this page.

Please note that emails may go into a junk folder so please add @dashcardservices.com to your safe list.

How do I buy a business permit?

Step 1

Already have a parking account?

Log in to your online parking account and select 'New permit application'.

New customer?

Go to the online parking account page, select ‘New permit application’ from the right side menu and run through the buying a permit process. Please see the information in the ‘How do I create an account?’ section on this page for more information about that process.

Please have ready supporting documents. You will be asked to upload them for each permit application at a later stage. 

Please note that business permits are paid for in advance, prior to the permit application being processed. 

Step 2

Select the permit you would like to buy from the drop down list and click on 'Next'.

Step 3

Enter your details and click on 'Next'.

Step 4

The following page will appear confirming that your address is within a parking zone and that you haven’t exceeded the maximum number of permits allowed.

Click on 'Next'.

Step 5

Enter your registration number. Your vehicle will be confirmed by the DVLA database.

Click on 'Next'.

Step 6

Select the date you would like your permit to start on and the number of months you want it to cover.

Click on 'Next'.

Step 7

For more information please go to the ‘What documents do I need to send in as proof and where do I send them’ section on this page.

Step 8

Enter your payment card details to pay for your permit.  Payment will be deducted from your bank account when your application has been received. We will review your supporting documentation to confirm that you are eligible for a permit.

Once we have confirmed your eligibility, and that payment has been successfully completed you will receive a confirmation email.  Your permit will be posted to you within 5 working days.

Don't worry while you wait for it to arrive.  Your vehicle is automatically covered to park from the permit start date, using the permit details which we store electronically.

Please note that emails may go into a junk folder so please add @dashcardservices.com to your safe list.

How do I renew a permit?

Resident

When you login to your online parking account you will not see a renewals tab.

Instead please create a 'New permit application' from the right side menu and make sure the start date is after the expiry date of the old permit.

Please note that if you renew and there is any overlap with the dates of your existing permit the system recognises it as a second or third permit, and you will be charged a higher rate.

Resident renewals are not subject to another electronic residency check.

Business

Your business needs to resubmit supporting documentation when renewing your permit. 

You will need to submit documentation for each permit application.

How do I buy visitor vouchers?

Buy visitor vouchers from your online parking account so you can book parking for your visitor.

Step 1

Already have a parking account?

Log in to your online parking account.

New customer?

Please see the information in the ‘Create an account’ section on this page.

Step 2

Select 'Visitor parking’. You will see the following screen that shows the number of vouchers purchased and unused on your account.

To buy more vouchers click on the link at the bottom called 'To buy more virtual visitor credits - Click here'.

Step 3

Select the amount you want to buy and payment method.

Click on the 'Order’ button.

When your order is completed you will see this screen with your reference number on it.

If you have chosen to pay with cash at a 'PayPoint' retailer you will see a message saying that an email has been sent to you explaining how to pay.

Please note that visitor vouchers are not active until payment has been received.

For more information please see the ‘How do I buy online and pay in cash’ section on this page.

Please note that emails may go into a junk folder so please add @dashcardservices.com to your safe list.

How do I use visitor vouchers to book parking for visitors?

You can book parking for your visitor online, by text or by telephone.

Please note you can only book visitor parking in advance online.

When booking by text or when using the automated telephone service, the parking session will start at the time of the booking i.e. straightaway.

Book online using your account

Step 1

Log in to your online parking account. Select ‘Visitor Parking’. To book parking for your visitor click on the 'Click here' link.

Step 2

Enter your visitor’s vehicle details; the system will auto-populate the make, model and colour. Select the voucher type to use, the date and start time (when using 2 hour and 4 hour vouchers) you want.

Step 3

Click ‘Book visitor parking’ to complete the process. You will receive a booking confirmation and our parking enforcement officers will now have the details of your visitor's vehicle.

Want to book by text or phone?

I'm a resident in Brent but the system could not confirm this. What happens next?

As part of setting up a parking account the system will run an automated residency check by trying to match your name and address with other electronic records we hold.

Sometimes the system can’t find a match. If this happens you will see the following screen.

What should I do if I see this screen?

Please click on 'Next'.

You can still buy a 1 temporary month permit and up to 30 visitor vouchers, so please continue with the process so that you can park your vehicle.

We will also email you to let you know which documents you should send us to confirm your residency in Brent. The 1 month permit cannot be renewed.

Please submit your documents to confirm your residency as soon as possible.

Once we have confirmed your residency you can buy a 3, 6 or 12 month permit and visitor vouchers.

What documents do I need to send in as proof and how do I send them?

How to submit your documents

You can submit documents by:

  • uploading online onto your parking account
  • email to parking.permits@brent.gov.uk
  • post to WLA Parking, Units 20-22 Whitby Avenue, London, NW10 7SF.

Please send copies as documents cannot be returned.

Resident permit accepted documents

Documents must be in the applicant’s own name and address and must not be more than 3 months old.

If providing one of the bills listed below, it must be addressed to and refer to the CPZ address.

The following documents are accepted:

  • council tax bills (for the current tax year, running 1 April – 31 March)
  • utility bills (gas, electricity, water, landline telephone bills)
  • your photo card driving license, which must show applicant’s name and current address
  • bank account/credit card statement.

Only in the absence of all of the above will we accept a tenancy agreement. This must have both the landlord’s and tenant’s signatures, and the tenancy duration.

Additional supporting evidence may also be requested.

Business and Event Day Business permit accepted documents

Your business is required to pay for the permit in advance, prior to your permit application being approved.

So that your permit application can be approved you must scan and submit:

  • a business rates bill (for the current tax year, running 1 April – 31 March) or a utility bills (gas, electricity, water, landline telephone bills).

The document must not be more than 3 months old at the date of application, and must identify the premises as a business.

Once your permit application is approved, the permit will be printed and posted to you.

Business Livery permit accepted documents

Your business is required to pay for this permit in advance, prior to your permit application being approved.

So that your permit application can be approved you must scan and submit:

  • a business rates bill (for the current tax year, running 1 April – 31 March) or a utility bills (gas, electricity, water, landline telephone bills).

The document must not be more than 3 months old at the date of application, and must identify the premises as a business.

And:

  • a document on company headed paper, which contains an applicant signature, the vehicle registration numbers and a description of the essential business use of each vehicles
  • two photos of each vehicle with the livery marking.

Business Address (LP Zone) permit accepted documents

Your business is required to pay for this permit in advance, prior to your permit application being approved.

So that your permit application can be approved you must scan and submit a business rates bill (for the current tax year, running 1 April – 31 March) or a utility bills (gas, electricity, water, landline telephone bills).

The document must not be more than 3 months old at the date of application, and must identify the premises as a business.

You must also send a supporting statement on company headed paper, which justifies the need for this type of permit. This should explain why there is a frequent turnover of vehicle needing to park and why the permit is essential for the efficient operation of your business.

Event day place of worship / school permit accepted documents

So that your permit application can be approved you must scan and submit:

  • a business rates bill (for the current tax year, running 1 April – 31 March) or a utility bills (gas, electricity, water, landline telephone bills).

The document must not be more than 3 months old at the date of application, and must identify the premises as a place of worship or a school.

Doctors permit accepted documents

So that your permit application can be approved you must scan and submit the following documents:

  • a business rates bill (for the current tax year, running 1 April – 31 March) or a utility bills (gas, electricity, water, landline telephone bills)

The document must not be more than 3 months old at the date of application, and must identify the premises as a doctors.

And:

  • a letter from the practice manager on letter headed paper confirming that the applicant is a doctor, and works at the practice.

When do I receive my permit?

If you have bought a 3, 6 or 12 month permit, it will be posted to you within 5 working days.

If your permit requires you to provide a vehicle registration mark, don't worry while you wait for it to arrive. Your vehicle will be automatically covered to park from the permit start date, using the permit details which we store electronically.

If your permit does not require you to provide a vehicle registration mark e.g. Visitor Household permit, Event Day visitor, W, E and T zone visitor or Business Address (LP Zone) permit, please bear in mind that these permits are only valid when displayed in a vehicle.

If you have bought a 1 month permit, there is no paper permit. Your vehicle is automatically covered to park for 1 month from the permit start date, using the permit details which we store electronically.

If I book parking for my visitor do they need to display anything in their vehicle?

No. Daily visitor parking in Brent is monitored electronically.

If you use a daily visitor voucher to book a parking session the details are stored electronically, and made available to parking enforcement officers on the handheld devices they use.

The exception is if you use the Visitor Household, Event Day visitor, W, E and T zone visitor or Business Address (LP zone) permits. These are paper permits and must be displayed in your visitor’s vehicle.

I've forgotten my account user ID or password - How do I log in again?

Step 1

If your password or ID have been forgotten you can reset them by clicking on 'click here' on the 'Customer login' screen.

Step 2

You will be taken to a reset screen. Please enter your email and click submit.

Step 3

You will be sent a confirmation email with new log in details. Emails may go into a junk folder so please make sure you add @dashcardservices.com to your safe list.

Step 4

Go to the account log in screen, enter the details from the email and click on log in.

Step 5

You will be prompted to change your password. Enter the password twice and click submit. Confirmation of your changes will appear. You can now access your account by clicking on 'click here' at the bottom.

 

How do I cancel a permit?

If you are moving out of your current controlled parking zone you will need to cancel your permit.

To do this, login to your online parking account, go to 'Account Summary', select your current permit and click 'Cancel Permit' at the bottom of the screen.

If you are entitled to a refund we will process it within 20 working days. A refund will be up to one third of the cost of the remaining value on the permit.

Refunds will be credited onto the original payment card used to purchase the permit.

In the event the payment card has expired refunds will be credited to the linked bank account. We will also send you an email confirming your permit cancellation and the value of any refund due.

How do I change my vehicle details?

Replacement vehicles (courtesy / hire car)

If you have a resident permit, we can arrange temporary cover if you are using a courtesy or hire vehicle because your vehicle is being repaired.

To arrange temporary cover please contact us on 020 8290 8300. You will be required to provide one of the following proofs:

  • car hire or rental agreement
  • a letter from the garage confirming that your car is being repaired
  • a letter from the insurance company confirming that your car has been damaged.

Change of vehicle (permanent)

If you have changed your vehicle, please call us on 020 8290 8300, Monday to Friday 9am-5pm, except Bank Holidays, so that we may amend your details.

If you no longer have a vehicle, you can cancel your permit online. Please see the ‘How do I cancel my permit?’ section on this page for more information.

Please note: for Wembley Event Day resident and Wembley Event Day business permits, vehicle changes are not permitted.  Please apply for a new permit if you have changed your vehicle.

How do I change my address details?

If you are moving out of your current controlled parking zone and not into a new Brent zone, you will need to cancel your permit.  Please see the ‘How do I cancel my permit?’ section on this page for more information.

If you are moving to another controlled parking zone within Brent, you will need to apply for a new permit at your new address. You can complete this from your online parking account. Any visitor vouchers that you have under your old address will be carried over onto your new address.

If you are changing your address and staying within your current controlled parking zone please call us on 020 8290 8300, Monday to Friday 9am-5pm, except Bank Holidays, so that we can change your details.

If I apply online how do I pay with cash?

If you are a resident you can buy permits or visitor vouchers and then pay in cash. To do this select ‘PayPoint’ as your payment method, when buying a permit or visitor voucher online.

You will see a screen with an 'Order Reference' on it.


You will receive an email with an attachment. The attachment is a document containing a barcode, which needs to be taken to a PayPoint retailer.

The retailer will scan the barcode in the document and process your payment.  Payment must be made in full.

You will receive a receipt from the retailer which you should retain.

It normally takes a couple of hours for Brent Parking to receive your payment. Once we receive payment we will process your permit application and/or add visitor vouchers to your parking account.

Please note that visitor vouchers are not valid until payment has been processed.

There are over 100 Paypoint retailers in Brent. To find your nearest Paypoint outlet please go to www.paypoint.co.uk/locator.

Emails may go into a junk folder so please make sure you add @dashcardservices.com to your safe list.