Pay or challenge a parking penalty

Pay online

Pay and manage your Penalty Charge Notice securely

Our online system allows you to:

  • pay your Penalty Charge Notice (PCN)
  • view details and photographs of your PCN
  • make a challenge or representation against your PCN
  • check the current amount outstanding on your PCN

You can only make a representation or challenge online if you have not already done so for the same Penalty Charge Notice using any of the other methods available.

The amount you owe will not be shown if your vehicle has been taken to our car pound or your case has been passed to our debt recovery agents.

Please allow 24 hours from the time of issue of the PCN before making payment.

We accept Visa, Mastercard, Switch/Maestro, and JCB cards only.

Please have the PCN reference number starting with ‘BT’ and the vehicle registration number relating to that notice ready before you start.

Lost PCNs

Please email and provide your vehicle registration mark and the date that you were issued the PCN.

Pay by phone or post

Pay by phone

Call our telephone payment line on 020 8099 0700 and follow the instructions.

Pay by post

Complete the form on the reverse of the PCN and send with a cheque or postal order to:

London Borough of Brent (Parking Services)
PO Box 210
Sheffield S98 1NE

Your name, address, vehicle registration number and PCN number must be written on the reverse of the cheque.
Cheques should be made payable to 'London Borough of Brent'. Do not send cash through the post.

Lost PCNs

Please email and provide your vehicle registration mark and the date that you were issued the PCN.

Challenging a PCN

Challenge your Penalty Charge Notice online


To challenge a PCN complete the online form setting out your reasons, within 14 days of the ticket being issued. Please include your postal address.

The law requires us to respond to your representations within 56 days although we will usually consider your case and let you know our decision within 21 days. If you have received another notice from us in the meantime please don’t ignore it; forward a copy of your previous letter or email to and we will investigate what’s happened to your case. 

While we do reply to online challenges by email wherever possible the law does require us to send some responses by post.

Payment of a PCN will automatically end your right to appeal, so if you wish to dispute the PCN, you must not pay it.

If you are submitting a challenge within the discount period and your appeal is unsuccessful, you will be given a further opportunity to pay at the discount rate.

For further information on the process for challenging a PCN please visit the Environment and Traffic Adjudicators (ETA) website -

ETA administers the independent tribunals established to hear appeals against Penalty Charge Notices issued by the London Local Authorities and Transport for London.

Lost PCNs

Please email and provide your vehicle registration mark and the date that you were issued the PCN.

If you lose your appeal and do not pay, or you ignore the PCN

We will send you a charge certificate asking you to pay an extra 50 per cent on top of the full PCN price. By this stage, you no longer have the right to make further appeals.

Courts and bailiffs

If you still do not pay, we will register the charge as a debt at a county court. We will then put the case in the hands of bailiffs who will add their own costs to the penalty charge.

Please respond to any letters or notices we send you. Once bailiffs are involved, you should continue to deal direct with the bailiff company.

In April 2014 the government introduced new rules that standardise the way debts are managed and the fees that bailiffs charge. Read the full document - The Taking Control of Goods (Fees) Regulations for more information about the fees.

Vehicle removal

A PCN may be issued immediately to a vehicle parked in a pay and display or shared use bay, if there is no visible parking permit, parking payment or if the time paid for has expired.

At least 30 minutes after the PCN has been issued, and depending on the parking offence, a vehicle may be removed. If the vehicle has three or more Brent PCNs outstanding, that period may be reduced to 15 minutes. In the case of other types of parking offence, the vehicle may be removed immediately.

Removed vehicles are taken to Brent Car Pound.

Brent Car Pound

All vehicles removed by Brent are taken to Brent Car Pound at Unit 20-22, Whitby Avenue, Park Royal, London NW10 7SF.

To check if we have removed your vehicle, telephone the London wide TRACE service on 0845 206 8602, or call the vehicle storage pound on 020 8290 8300.

Opening times

The pound is open every day from 8am to 8pm. It is closed on Christmas Day.

Cost of release

The cost of releasing a vehicle that has been removed to the car pound is £200, plus the relevant penalty charge. If a vehicle is left in the pound for over 24 hours, a storage charge of £40 per day is also payable.

Bring identification

When you come to collect your vehicle, you must bring three pieces of identification with you:
  • Driving licence
  • Vehicle registration document
  • Utility bill


Parking enforcement

Report a parking violation

Call 020 8290 8300 if you see parking rules being abused so our enforcement officers can investigate.

Parking and traffic movement violations on red routes are managed by Transport for London.

Why we enforce parking restrictions

Parking management measures are put in place to help ease congestion caused by inconsiderate parking, increase road safety, improve traffic flow, improve conditions for walking, cycling and the use of public transport and to reduce the costs of transport on people and the environment.

Our civil enforcement officers (CEOs) patrol the borough for contraventions but give priority to controlled parking Zones (CPZs).

How we enforce parking contraventions

If a vehicle is parked in contravention of a parking restriction, a penalty charge notice (PCN) will be placed on the windscreen of the vehicle, handed directly to the driver or sent to the registered keeper of the vehicle by post. We give a 50 per cent discount if payment is received within 14 days from the date the PCN was issued. A vehicle issued with a PCN may be removed 30 minutes or more after the PCN is issued.

Contraventions such as parking on yellow lines, bus stops, pedestrian crossings, grass verges and the public footway are enforced by Civil Enforcement Officers (CEOs) as well as:
  • parking in permit bays without displaying the correct permit
  • parking in pay and display bays without paying the correct charge
  • parking outside school keep clear markings
Moving traffic contraventions (box junctions) and parking restrictions are monitored by CCTV cameras and mobile CCTV vehicles. Our CCTV operators are fully trained and follow the London Council's Code of Practice. We also enforce regulations where a vehicle has blocked a driveway.

Warning notices rather than PCNs are issued for two weeks following the implementation of a new parking scheme, or for up to seven days following the expiry of a resident permit. PCNs are issued using a hand held computer and photographs are taken of the contravention for evidence purposes. Parking and traffice movement violations on red routes are managed by Transport for London.

Civil Enforcement Officers (CEOs)

We work in partnership with Serco to manage parking services and to enforce parking regulations. Civil Enforcement Officers (CEOs) are trained before they start their enforcement duties and are required to follow guidance set by the London Council's Code of Practice. They wear a uniform that is easily recognisable and each officer is identifiable by their individual identification number.

Our CEOs are not paid on commission and do not have daily targets for the number of tickets they must issue. Assaults on our CEOs are treated very seriously and will be investigated and reported to the police if necessary. Allegations of dishonesty and impropriety by CEOs are fully investigated.