Challenging a PCN
Our online system allows you to:
- Pay your Penalty Charge Notice (PCN)
- View details and photographs of your PCN
- Make a challenge or representation against your PCN
- Check the current amount outstanding on your PCN
You can only make a representation or challenge online if you have not already done so for the same Penalty Charge Notice using any of the other methods available.
To challenge a PCN complete the online form setting out your reasons. Please include your postal address.
Challenge your Penalty Charge Notice online
The law requires us to respond to your representations within 56 days although, we will usually consider your case and let you know our decision within 21 days. If you have received another notice from us in the meantime please don’t ignore it; forward a copy of your previous letter or use our online contact form and we will investigate what’s happened to your case.
While we do reply to online challenges by email wherever possible the law does require us to send some responses by post.
Please be aware that there is no requirement for you to make a payment if you intend to challenge the PCN.
If you are submitting a challenge within the discount period and your appeal is unsuccessful, you will be given a further opportunity to pay at the discount rate.
For further information on the process for challenging a PCN please visit the Environment and Traffic Adjudicators (ETA) website - www.londontribunals.gov.uk
ETA administers the independent tribunals established to hear appeals against Penalty Charge Notices issued by the London Local Authorities and Transport for London.
Brent Car Pound
All vehicles removed by Brent are taken to Brent Car Pound at Unit 20-22, Whitby Avenue, Park Royal, London NW10 7SF.
To check if we have removed your vehicle, telephone the London wide TRACE service on 0845 206 8602, or call the vehicle storage pound on 020 8290 8300.
The pound is open every day from 8am to 8pm. It is closed on Christmas Day.
Cost of release
The cost of releasing a vehicle that has been removed to the car pound is £200, plus the relevant penalty charge. If a vehicle is left in the pound for over 24 hours, a storage charge of £40 per day is also payable.
When you come to collect your vehicle, you must bring three pieces of identification with you:
- Driving licence
- Vehicle registration document
- Utility bill
Report a parking violation
Call 020 8290 8300 if you see parking rules being abused so our enforcement officers can investigate.
Parking and traffic movement violations on red routes are managed by Transport for London.
Why we enforce parking restrictions
Parking management measures are put in place to help ease congestion caused by inconsiderate parking, increase road safety, improve traffic flow, improve conditions for walking, cycling and the use of public transport and to reduce the costs of transport on people and the environment.
Our civil enforcement officers (CEOs) patrol the borough for contraventions but give priority to Controlled Parking Zones (CPZs).
How we enforce parking contraventions
If a vehicle is parked in contravention of a parking restriction, a penalty charge notice (PCN) will be placed on the windscreen of the vehicle, handed directly to the driver or sent to the registered keeper of the vehicle by post. We give a 50 per cent discount if payment is received within 14 days from the date the PCN was issued.
Contraventions such as parking on yellow lines, bus stops, pedestrian crossings, grass verges and the public footway are enforced by Civil Enforcement Officers (CEOs) as well as:
- parking in permit bays without displaying the correct permit
- parking in pay and display bays without paying the correct charge
- parking outside school keep clear markings
Moving traffic contraventions (box junctions) and parking restrictions are monitored by CCTV cameras and mobile CCTV vehicles. Our CCTV operators are fully trained and follow the London Council's Code of Practice. We also enforce regulations where a vehicle has blocked a driveway.
Warning notices rather than PCNs are issued for two weeks following the implementation of a new parking scheme, or for up to seven days following the expiry of a resident permit. PCNs are issued using a hand held computer and photographs are taken of the contravention for evidence purposes. Parking and traffic movement violations on red routes are managed by Transport for London.
Civil Enforcement Officers (CEOs)
We work in partnership with Serco to manage parking services and to enforce parking regulations. Civil Enforcement Officers (CEOs) are trained before they start their enforcement duties and are required to follow guidance set by the London Council's Code of Practice. They wear a uniform that is easily recognisable and each officer is identifiable by their individual identification number.
Our CEOs are not paid on commission and do not have daily targets for the number of tickets they must issue. Assaults on our CEOs are treated very seriously and will be investigated and reported to the police if necessary. Allegations of dishonesty and impropriety by CEOs are fully investigated. All our CEOs are now equipped with body worn video equipment.