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Planned system maintenance
We are carrying out essential maintenance on parts of My Account this weekend. As a result, Council Tax and Benefits services will be unavailable from Saturday 26 September until 5pm on Sunday 27 September. We apologise for any inconvenience cause.
Find out what support is available to help you or a loved one stay safe, independent, and well in everyday life.
Adult Social Care (ASC) provides support for people who may struggle with everyday tasks because of age, illness, disability, or mental health conditions.
It plays a key role in arranging and delivering the care and support you need, right where you feel most comfortable, to live your best life.
If you're finding it hard to manage daily tasks and feel you need support, there are a number of ways we can help you to help you stay in control of your care and understand all the options available. Sometimes, we can offer help without needing to do a full assessment.
Before contacting us, it’s a good idea to explore support already available in your local community. Many local groups, activities and services can help you stay healthy, independent and connected.
AskSARA is an online tool that gives you advice about equipment and products that can make everyday life easier. It provides impartial advice about suitable products and technology solutions that can help you to live independently and maintain your lifestyle.
Our online self-assessment is a digital questionnaire that allows you to assess your own care and support needs at a time and place that suits you.
It guides you through several areas and helps you to identify areas where you might need more help. It can lead to a better understanding of individual needs but may not lead to direct eligibility for social care support.
At the end, you can submit your assessment report to our local Adult Social Care team. They will then contact you to find out more about your situation and will consider whether you would beneffit from a full care needs assessment.
If you’ve explored these routes and still need help, you can contact us to talk through your care needs with one of our dedicated team.
They will work with you, and any other people involved in your care and support, to complete a care needs assessment. This helps us to understand what help you might need on a day-to-day basis. This could include:
If you are 18 or over, live in Brent and have complex needs that affect your daily life, you are entitled to a free care needs assessment. You can also request one on behalf of someone else, like a relative or friend.
If you prefer, you can ask a professional, such as your GP, to complete a referral on your behalf.
Do it online
We have a number of online tools that can help you to get the support or advice you need.
Our advisors are available Monday - Friday, from 9am - 5pm