My Account service disruption
We are aware of some problems affecting access to My Account. If you have any problems, please wait 10 mins and try again. We are working to fix the problem and apologise for the inconvenience caused.
Online Council Tax and Housing Benefits services will be unavailable on Saturday 6 August and Sunday 7 August. All other My Account services will be available as normal.
Death and funeral services
Due to the end of the Coronavirus Regulations, from 5pm on Thursday 24 March 2022, you can no longer register a death over the phone. You will need to come into the Civic Centre. After this date, we can also receive the Medical Certificate of Cause of Death (MCCD) electronically from the NHS or you can have the original document at the appointment.
Advice and information
Help, information and advice on what to do after someone dies
All deaths in the borough must be registered at our register office
Use the government’s Tell Us Once service to report a death to several central and local government departments
Find information on how to arrange a funeral and what to consider for burials and cremations
Find a list of of cemetery fees and charges for burials, cremations and memorials
How to buy a plot, things to consider and the costs involved
How to apply for a memorial permit, what you need and the cost
If the deceased has no known relatives or friends we will arrange a Public Health funeral
What to do if you are the next of kin or acting on behalf of a council tenant