Coronavirus update: For the latest updates on Coronavirus (COVID-19), visit the NHS website or view Brent-specific information.

Contact Brent Customer Services

*At this time, you can use My Account to contact us if you have an enquiry about Adult Social Care, building control, Children and family services, environmental health, recycling and waste, Street and public spaces and Planning. More services will be coming online in the future.

Popular questions

Contacting us during the Coronavirus outbreak

If you need advice, help or support as a result of the current Coronavirus outbreak, you can call our customer helpline for support on 020 8937 1234. It is open 8am to 8pm, Monday to Friday or email coronavirus@brent.gov.uk You can also access help and support online.

Download our handy guide for more information on how we can help you

Until further notice and in line with government advice, our Customer Services Centre, the Brent Hubs and our Libraries are closed to the public. For more information and on what we are doing to support residents, businesses and local communities, see our coronavirus updates.


Contacting the council

If you are struggling and need extra help, call our customer services team on 0208 937 1234 open 8am to 8pm, Monday to Friday and 9am to 5pm, Saturday and Sunday.

Alternatively, you can call a number of services directly on the numbers listed below. All lines are open Monday to Friday between 9am and 5pm unless otherwise stated.

Deaf and hard of hearing customers can call us using SignVideo from their own home, for free. The service is available between 9am and 5pm, Mondays to Fridays.


Emergency help and support

If you are worried about a vulnerable person and don’t think they have existing support, call:

Wellbeing duty phone line, on: 020 8937 6589 (8am to 8pm, 7 days a week)

For support at home, call:

Adult social care on: 020 8937 4300

For emergency food support, call:

Local Welfare Assistance, on: 0208 937 5796

If you have any concerns about a child being harmed or at risk of harm, call:

Brent Family Front Door, on: 020 8937 4300

For emergency childcare (for vulnerable children or children of key workers), call:

Children and Families information service, on: 020 8937 3010

Are you worried about abuse or neglect of a vulnerable adult? Abuse is when someone makes you feel upset, frightened or afraid. This includes domestic abuse. If you are worried call:

Safeguarding Adults Team, on: 020 8937 4098

To register as a community volunteer, call:

Community Volunteer Service, on: 020 3011 1690


Housing and benefits

If you are homeless, or threatened with homelessness, call:

Housing Contact Centre on 020 8937 2000, choosing option 3

If you are worried about someone sleeping rough:

Visit the Streetlink London website

If you are a private tenant, and you are being threatened with eviction, call:

Brent Tenancy Protection Service, on: 020 7874 8414

To claim housing benefit, if your circumstances have changed, or for help paying any shortfall between your benefits and your full rent, call:

The housing benefits team, on 020 8937 1800

To discuss any housing benefit over payments, due to your circumstances changing, call:

The housing benefits overpayments team, on: 020 8937 2589

To discuss your council tax arrangements in light of a change in circumstance, call:

The council tax team, on: 020 8937 1790


Other

To register a death, call:

The registration team, on:  020 8937 1010

(Outside of normal hours, please call: 0208 937 1766 or 07958 662 052)

To report a shop that has remained open or has increased its prices, call:

Trading Standards, on: 020 8937 5555

If you have questions about Brent’s Adult Education Service, call:

Brent Start, on: 020 8937 3950 (Monday to Thursday, 9am to 5pm and Friday 9am to 4pm)


Businesses

To apply to adapt your business, call:

The planning team, on: 020 8937 5210

For help and advice with business rates, call:

The business rates team, on: 020 8937 1525

For free advice and financial help, you can call:

The Government’s Business Support Helpline, on: 0300 456 3565 (Monday to Friday, 9am to 6pm)

For support and help paying business tax, call:

The HRMC Helpline, on: 0800 015 9559 (Monday to Friday, 8am to 8pm and Saturday 8am to 4pm. Not available on Bank Holidays)


Other ways to get in touch

You can now use My Account to contact us about some services*

Sign up for an account to manage all your enquiries, requests and accounts with us. Creating an account saves you time, as your contact details will be pre-filled when completing forms, you can view a history of your requests and enquiries and you can monitor progress.

Contact us online

Do you want to track the progress of your enquiry?

Yes - sign in to My account 

No - continue without an account 

If you have an issue with My Account such as logging in and password reset, please go to the live webchat during office hours and someone will be there to help you. View more information about My Account.

Do it online

If you need to apply, report, pay or book for something, you can. You can do so much with us online, whenever you want and it saves time.

If you are a Council tenant or leaseholder you can contact our Housing Management directly.

Brent Hubs and the Customer services centre

Our customer service centre is currently closed to the public.

Due to the coronavirus outbreak, our Customer Services Centre, the Brent Hubs and our Libraries are now closed to the public. You can still access help and support by telephone and online Call our helpline for support on 020 8937 1234 open 8am to 8pm, Monday to Friday and 9am to 5pm, Saturday and Sunday. 

Please use another method to contact the service you need.

Our postal address is:

Brent Council
Brent Civic Centre,
Engineers Way,
Wembley
HA9 0FJ

*At this time, you can use My Account to contact us if you have an enquiry about Adult Social Care, building control, Children and family services, environmental health, recycling and waste, Street and public spaces and Planning. More services will be coming online in the future.

Popular questions