Garden waste service

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Garden waste service

From the 1st October the price of the garden waste service will be reduced to £30. If you sign up to the service after this date, you will be provided with collections until the 31st March 2019.

Renew or sign up for the garden waste service

Please click the button below and enter your address details whether you are choosing to renew your garden waste service or sign up for the first time. We will not collect your garden waste unless you have signed up to the service.

Sign up or renew online now

You can now also sign up to the garden waste service through My Account

If you are experiencing any difficulty signing up online please call 0208 937 5050.

Once you have renewed or signed up to the service; we will send you confirmation of your first collection date by e-mail. 

You can also download a collection calendar for your current garden waste service by using  find your collection day. If you are new to the service, your calendar for the 2018/19 service will not be available online until the end of March 2018. You can also request a collection calendar by using our contact us form.

If you don’t have a bin

If you are signing up to the service for the first time, we will automatically order and deliver a garden waste bin to your property. You do not need to do anything. If your bin has not arrived before the date of your first collection; please contact us.

If you are renewing your garden waste service, you will already have a bin for your garden waste. If you want to pay for an additional collection and container please call 020 8937 5050.

When we collect

Collections are provided every two weeks from March to November and once a month from December to February. After signing up to the service, you can find your collection day to confirm the date of your next garden waste collection.

Discounts

There is a 20 per cent discount if you get the following benefits:

  • Council tax benefit
  • Housing benefit
  • Income related job seekers allowance
  • Pension credit (guaranteed rate)
  • Income support

Discounts for council tax benefit and Housing benefit will be provided automatically when you sign up online or by phone. For the discount to be applied for other benefits you may need to contact us by telephone.

If you sign up over the telephone, you may be asked to provide proof of your benefit by e-mail or post. Your service will not start until we confirm that the eligible benefit proof has been accepted.

If you sign up to the garden waste service from October, you will be charged a reduced rate of £30 as the service will be provided until the end of March.

You can also reduce the cost of the service by sharing a garden waste bin with your neighbour. Only one person needs to sign up for the service.

What you can put in your garden waste bin

You can place twigs, branches, grass clippings, hedge trimmings, prunings, leaves, plants and weeds.

What you can't put in your garden waste bin

You can't put food waste in your garden waste bin. You should use the separate food waste container.

We also do not accept soil, rubble, plastic bags, pet bedding, nappies and we cannot take large branches or tree trunks.

If you do not want to sign up to the garden waste service

Home composting is a great alternative to using the garden waste service. You can purchase a compost bin at a reduced price from Even Greener, by calling 0800 361 4454 or by visiting www.getcomposting.com. Prices start at £17.98 plus £5.99 for delivery.

Alternatively you can take your garden waste to the Reuse and Recycling Centre at Abbey Road, Park Royal, NW10 7TJ.

What happens if you move home

If you move within Brent, after you have signed up, just let us know and we will transfer your garden waste service to your new property.

If you move outside of Brent, please let us know so we can cancel the service.

Please note that we cannot provide a refund if you cancel the service part way through the year.

Japanese knotweed

You must not put Japanese knotweed in with your garden waste or general waste. The government has guidance on treating and disposing of invasive plants.

If you have Japanese knotweed or other invasive plants on your land you should contact a specialist contractor to remove and dispose of it properly. Read more

Questions

If you have any queries about the garden waste service you can contact us.