Missed bin collections

Due to the recent weather, we were unable to collect refuse, recycling and bulky waste on Wednesday 28 February, Thursday 1 March and Friday 2 March. These missed collections will be collected as a priority early next week (w/c 5 March, Monday – Wednesday). This will mean that next week’s scheduled collections will be pushed back slightly, whilst we catch up. If your bin was missed this week, please leave it outside for collection from Monday 5 March.  

Recycling collections will go ahead on the same scheduled day as normal.

We will ensure that any additional waste that has built up due to missed collections will be taken when the bins are emptied early next week

Actual Day of CollectionMissed Collection RecoveredUnaffectedMissed Collection Recovered

 Refuse (fortnightly)

 Recycling (weekly)  Bulky Waste

Mon 5 March

Weds 28 February Normal scheduled service  Weds 28 February

Tues 6 March

Thurs 1 March

Normal scheduled service  Thurs 1 March 
Weds 7 March

Fri 2 March

Normal scheduled service  Fri 2 March 
Thurs 8 March

Mon 5 March 

Normal scheduled service  Mon 5 March 

Fri 9 March

Tues 6 March Normal scheduled service  Tues 6 March

Sat 10 March

Weds 7 March and part of Thurs 8 March

Caught up  Weds 7 March and part of Thurs 8 March

Sun 11 March

Complete Thurs 8 March and Fri 9 March 

Caught up Complete Thurs 8 March and Fri 9 March
Mon 12 March

Normal scheduled service

Normal scheduled service Normal scheduled service


For all collections you need to put your bins as near to the street as possible or they will not be emptied. You will not be able to log a missed collection if your bins have not been properly presented and you will need to wait until your next collection day for your bins to be emptied.

If you think we have missed a collection on your scheduled collection day please tell us within two working days, i.e. if your bin was due to be emptied on Monday and it has not, please contact us within two working days i.e. Tuesday - Wednesday to let us know. Your bins may not be emptied at the same time every week and they could be emptied at any time up to 10pm.

If you are reporting a missed collection please do not contact us on the day of collection. Please wait until the day after, as your bin can be collected any time until 10pm.

We will aim to collect your bin the day after you have reported it to us as long as it has been reported within two working days.

Please also check that your bins have been placed in the correct position, as near to the pavement as possible. If you have not placed your bin in the correct place on collection day, you cannot log a missed collection online or by phone. Instead, please wait until your next collection day for your bin to be emptied. Find out how to position your bin correctly

Report your missed collection online 


If you are experiencing difficulty in logging a missed collection please call 0208 937 5050.