Missed bin collections
If you are reporting a missed collection please do not contact us on the day of collection. Please wait until the day after, as your bin can be collected any time until 10pm.
We will aim to collect your bin the day after you have reported it to us as long as it has been reported within two working days.
Please also check that your bins have been placed in the correct position, as near to the pavement as possible. If you have not placed your bin in the correct place on collection day, you cannot log a missed collection online or by phone. Instead, please wait until your next collection day for your bin to be emptied. Find out how to position your bin correctly.
If you are experiencing difficulty in logging a missed collection please call 0208 937 5050.