Changes to My Account

In December 2020 we upgraded our existing customer portal, My Account.

The new My Account portal is easier for you to use, and includes Multi-Factor Authentication, a level of security which you may have used before for online banking and other online accounts. You will also be able to:

  • Update your personal details
  • Reset your password
  • Login once to access all available services in one place

What if I had a My Account before 4 December 2020?

In order to protect your personal details during the move to the new system, your previous My Account data has been permanently deleted. You will need to re-register for My Account using the same email address you used before.

Please see below how this change affects the services you may have used before on My Account:


Steps you need to take:

Applications for housing assistance

Make sure to re-register for My Account with the same email address as before and all your history will be available.

Council tenant and leaseholder services


Contact Us

Housing Benefit & Council tax support

Once you have re-registered for My Account you can then re-activate these service accounts.

Your activity history prior to 4 December 2020 will no longer be available.

Council tax

Further news and updates will be available on ‘My Account’. If you have any problems registering or logging in, there is more information on our My Account technical support page or you can contact us on 020 8937 1234.