Garden waste service
Between 3 March to 5 March, we experienced technical issues with our garden waste service. If you signed up or renewed your service between those dates, please check with your bank if the payment has been taken or not. If not, please sign up again online as we have no records of any bookings during these dates. Any booking made from 8am on 6 March onwards is unaffected and you are confirmed as signed up to the service. We apologise for the inconvenience caused.
The price of the garden waste service is £60 per year and the service is provided from the 1 April to the 31 March.
If you sign up to the garden waste service from October, you will be charged a reduced rate of £30 as the service will be provided until the end of March. You can also reduce the cost of the service by sharing a garden waste bin with your neighbour. Only one person needs to sign up for the service.
Please click the button below and enter your address details whether you are choosing to renew your garden waste service or sign up for the first time. We will not collect your garden waste unless you have signed up to the service.
You can now also sign up to the garden waste service through My Account.
If you are experiencing any difficulty signing up online please call 0208 937 5050.
Once you have renewed or signed up to the service; we will send you confirmation of your first collection date by e-mail.
You can also download a collection calendar for your current garden waste service by using find your collection day. If you are new to the service, your calendar for the 2019/20 service will be available online from the end of March.
When we collect
Collections are provided every two weeks from March to November and once a month from December to February. Please be aware that all collection days for the garden waste service have changed this year. This is to ensure that the service is more efficient. You can find your collection day to confirm the date of your next garden waste collection.
There is a 20 per cent discount if you get the following benefits:
- Council tax support
- Housing benefit
- Income related job seekers allowance
- Pension credit (guaranteed rate)
- Income support
Discounts for council tax support will be provided automatically when you sign up online or by phone. For the discount to be applied for other benefits, please fill in the following form and upload a copy of your benefit entitlement letter. Please note if you are in receipt of Universal Credit, the discount only applies if you are in receipt of one or more of the above benefits. Your service will not start until we confirm that the eligible benefit proof has been accepted.
What you can put in your garden waste bin
You can place twigs, branches, grass clippings, hedge trimmings, prunings, leaves, plants and weeds.
What you can't put in your garden waste bin
You can't put food waste in your garden waste bin. You should use the separate food waste container.
We also do not accept soil, rubble, plastic bags, pet bedding, nappies and we cannot take large branches or tree trunks.
If you do not want to sign up to the garden waste service
Home composting is a great alternative to using the garden waste service. You can purchase a compost bin at a reduced price from Even Greener, by calling 0800 361 4454 or by visiting www.getcomposting.com. Prices start at £17.98 plus £5.99 for delivery.
Alternatively you can take your garden waste to the Reuse and Recycling Centre at Abbey Road, Park Royal, NW10 7TJ.
What happens if you move home
If you move within Brent, after you have signed up, just let us know and we will transfer your garden waste service to your new property.
If you move outside of Brent, please let us know so we can cancel the service.
Please note that we cannot provide a refund if you cancel the service part way through the year.
You must not put Japanese knotweed in with your garden waste or general waste. If you have Japanese knotweed or other invasive plants on your land you must contact a specialist contractor to remove and dispose of it properly. The government has guidance on treating and disposing of invasive plants.
If you have any queries about the garden waste service you can contact us.