Contact Brent Customer Services

*At this time, you can use My Account to contact us if you have an enquiry about Adult Social Care, building control, Children and family services, environmental health, recycling and waste, Street and public spaces and Planning. More services will be coming online in the future.

Popular questions

You can find information about all of the services we provide on this website. Please check the site first to see if we can answer your enquiry.  If you cannot find the relevant answers you're looking for, there are a number of ways you can contact us. 

You can now use My Account to contact us about some services*

Sign up for an account to manage all your enquiries, requests and accounts with us. Creating an account saves you time, as your contact details will be pre-filled when completing forms, you can view a history of your requests and enquiries and you can monitor progress.

Contact us online

Do you want to track the progress of your enquiry?

Yes - sign in to My account 

No - continue without an account 

If you have an issue with My Account such as logging in and password reset, please go to the live webchat during office hours and someone will be there to help you. View more information about My Account.


Other ways to get in touch

Do it online

If you need to apply, report, pay or book for something, you can. You can do so much with us online, whenever you want and it saves time.

If you are a Council tenant or leaseholder you can contact our Housing Management directly.


Telephone

You can call us on: 020 8937 1234


Visit us

The Brent Customer Services Centre is located at the Brent Civic Centre. If needed, there is access to induction loops, interpreters, freephones and computers.

Opening hours: Monday to Friday 9am to 5pm

These hours may change over a holiday period. View our holiday period opening hours for details.


Contact points

There are a number of contact points located across the Borough that have self-service touch screen computers and free phones available for people to make enquiries.


Brent Hubs

Brent Hubs assist vulnerable residents to access services, seek help and receive support in using online services. You can find information, advice and support at:

  • Harlesden Hub, Harlesden Library, 49A Craven Park Rd, London, NW10 8SE
  • Kilburn Hub, Community Resource Centre, William Dunbar House, Albert Road London NW6 5DE
  • Willesden Hub, Willesden Green Library, 95 High Rd, Willesden, London, NW10 2SF

*At this time, you can use My Account to contact us if you have an enquiry about Adult Social Care, building control, Children and family services, environmental health, recycling and waste, Street and public spaces and Planning. More services will be coming online in the future.

Popular questions