Contact Brent Customer Services

You can find information about all of the services we provide on this website. Please check the site first to see if we can answer your enquiry.  If you cannot find the relevant answers you're looking for, there are a number of ways you can contact us. 

You can now use My Account to contact us about some services*

Sign up for an account to manage all your enquiries, requests and accounts with us. Creating an account saves you time, as your contact details will be pre-filled when completing forms, you can view a history of your requests and enquiries and you can monitor progress.

Contact us online

Do you want to track the progress of your enquiry?

Yes - sign in to My account 

No - continue without an account 

If you have an issue with My Account such as logging in and password reset please visit our technical support page


Other ways to get in touch

Do it online

If you need to apply, report, pay or book for something, you can. You can do so much with us online, whenever you want and it saves time.

If you are a Council tenant or leaseholder you can contact our Housing Management directly.


Telephone

You can call us on our main switchboard number: 020 8937 1234 and ask for the name of the person or service your require.

Deaf and hard of hearing customers can call us using SignVideo from their own home, for free. 

All lines are open 9am to 5pm, Monday to Friday.


Visit us

We are open from Monday to Friday from 10am to 2pm for general enquiries only.

There will be no face to face appointments. We will be able to scan relevant supporting documents to specific services.

The self-service computer area is closed, so customers will not be able to use the computers in the Customer services centre. 

Please let us know if you require additional support completing online forms and we will be able to help.

Our postal address is:

Brent Council
Brent Civic Centre,
Engineers Way,
Wembley
HA9 0FJ

These hours may change over a holiday period. View our holiday period opening hours for details.


Contact points

There are a number of contact points located across the Borough that have self-service touch screen computers and free phones available for people to make enquiries.


Brent Hubs

Brent Hubs assist vulnerable residents to access services, seek help and receive support in using online services.

​In order to protect the safety and wellbeing of staff and residents during the current coronavirus pandemic, all Brent Hubs are now operating a telephone service. This means there will be no walk-in service at any of the Brent Hubs.

We continue to operate our full Hub service remotely, providing support and guidance with welfare benefits, housing benefit, council tax support, debt, employment and more. We will arrange a face-to-face appointment, where appropriate, just call 0208 937 6792 (Monday to Friday, 9am - 4pm) to speak to a member of the Brent Hubs team.

Social distancing measures will be in place and Brent Hubs visitors will be asked to wear a face covering.

Please see below to see more information about your local Hub:

  • Monday – Brent Hubs Wembley, Ealing Road Library, Coronet Parade, Ealing Rd,Wembley, HA0 4BA
  • Tuesday –  Brent Hubs Willesden, Willesden Green Library, 95 High Rd, Willesden, London, NW10 2SF
  • Wednesday - Brent Hubs HarlesdenChallenge House, 1-2 Bank Buildings, High Street, Harlesden NW10 4LX
  • Thursday –  Brent Hubs Kilburn, Community Resource Centre, William Dunbar House, Albert Road London NW6 5DE

*At this time, you can use My Account to contact us if you have an enquiry about Adult Social Care, building control, Children and family services, environmental health, recycling and waste, Street and public spaces and Planning. More services will be coming online in the future.

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