Contact Brent Customer Services
You can find information about all of the services we provide on this website. Please check the site first to see if we can answer your enquiry. If you cannot find the relevant answers you're looking for, there are a number of ways you can contact us.
You can now use My Account to contact us about some services*
Sign up for an account to manage all your enquiries, requests and accounts with us. Creating an account saves you time, as your contact details will be pre-filled when completing forms, you can view a history of your requests and enquiries and you can monitor progress.
Contact us online
Do you want to track the progress of your enquiry?
If you have an issue with My Account such as logging in and password reset please visit our technical support page
Other ways to get in touch
Do it online
If you need to apply, report, pay or book for something, you can. You can do so much with us online, whenever you want and it saves time.
If you are a Council tenant or leaseholder you can contact our Housing Management directly.
Monday to Friday, 9am to 5pm excluding public holidays:
Please contact our main switchboard number: 020 8937 1234 and ask for the name of the person or service your require.
- Adult social care on: 020 8937 4300
- Harlesden, Northwick Park and London Road (Wembley) Covid Test Centres on: 020 8937 4440
Deaf and hard of hearing customers can call us using SignVideo from their own home, for free.
Outside of our normal opening times:
If you require assistance with an emergency relating to:
- adult or children social services, please redial Harrow helpline on 020 8863 5250
- any other emergency, please contact us on our main switchboard number, 020 8937 1234.
We are open from Monday to Friday from 10am to 2pm for general enquiries only.
There will be no face to face appointments. We will be able to scan relevant supporting documents to specific services.
The self-service computer area is closed, so customers will not be able to use the computers in the Customer services centre.
Please let us know if you require additional support completing online forms and we will be able to help.
Our postal address is:
Brent Civic Centre,
These hours may change over a holiday period. View our holiday period opening hours for details.
There are a number of contact points located across the Borough that have self-service touch screen computers and free phones available for people to make enquiries.
Brent Hubs assist vulnerable residents to access services, seek help and receive support in using online services.
In order to protect the safety and wellbeing of staff and residents during the current coronavirus pandemic, all Brent Hubs are now operating a telephone service. This means there will be no walk-in service at any of the Brent Hubs.
We continue to operate our full Hub service remotely, providing support and guidance with welfare benefits, housing benefit, council tax support, debt, employment and more. We will arrange a face-to-face appointment, where appropriate, just call 0208 937 6792 (Monday to Friday, 9am - 4pm) to speak to a member of the Brent Hubs team.
Social distancing measures will be in place and Brent Hubs visitors will be asked to wear a face covering.
Please see below to see more information about your local Hub:
- Monday – Brent Hubs Wembley, Ealing Road Library, Coronet Parade, Ealing Rd,Wembley, HA0 4BA
- Tuesday – Brent Hubs Willesden, Willesden Green Library, 95 High Rd, Willesden, London, NW10 2SF
- Wednesday - Brent Hubs Harlesden, Challenge House, 1-2 Bank Buildings, High Street, Harlesden NW10 4LX
- Thursday – Brent Hubs Kilburn, Community Resource Centre, William Dunbar House, Albert Road London NW6 5DE
*At this time, you can use My Account to contact us if you have an enquiry about Adult Social Care, building control, Children and family services, environmental health, recycling and waste, Street and public spaces and Planning. More services will be coming online in the future.