Secure email guide for customers

How to read secure emails from Brent Council

If you have been sent a secure email, you will receive a message with the "Switch. Secure data exchange" logo (as shown below) inviting you to access the email.

  • If this is the first time you have received a secure email, you will need to create a "Switch" account
  • Click the "Click here to access this secure email" link in the message
  • Click the "New user?" link to create a "Switch" account (accounts are free)
  • Enter your name, email address and a password. Your email address will be your "Switch ID"
  • You will be sent an activation code to confirm your email address
  • Enter the activation code to finish

Read a more detailed guide

Egress Switch secure email