How to make a complaint
If you are not satisfied with the service you have received from us, you can make a formal complaint online.
You can make a complaint in My Account. It's quicker, you can monitor the progress of your complaints and view your previous cases.
You can also submit a complaint on behalf of someone else through My Account. The council will accept complaints from third parties who have the customer’s permission to act on their behalf in making a complaint. This can be any person or organisation such as a friend or relative, councillor or MP, solicitor or Citizens Advice.
If you have tried reporting the problem and it has not been resolved, you can make an official complaint.
You can submit a complaint without registering for, or logging into, My Account, however you will not be able to track the progress of your complaint online.
Make an anonymous complaint
You can make a complaint anonymously but we won't be able to let you know the outcome.
Make sure you provide as much information as possible when submitting a complaint in this way. If there isn’t enough information provided to enable us to make further enquiries, we may not be able to take any action.
Not all issues can be dealt with by our formal complaints procedure. The following services have their own specific appeals process:
- Challenge your Penalty Charge Notice (PCN)
- Council Tax valuation
- Business Rate exemption/discount
- Challenge a Housing Benefit/Council Tax Benefit decision
- Schools admissions appeals
- Special Educational Needs (SEN)