Welcome to My Account

We are upgrading our existing customer portal, My Account in December 2020. The new My Account portal will be easier for you to use, and will have Multi-Factor Authentication, a level of security which you may have used before for online banking and other online accounts. All current My Account users will have to re-register once the new portal goes live.

Find out more about these changes and what you need to do.

Please be advised the web chat option will no longer be available from Friday the 13 November at 5pm.

Access to My Account services

Services on My Account that are currently available.

How to register for My Account

How to create My Account for online transactions.

Register your online account

Find out how to register your account for Housing benefit, Council tax support, Council Tax and council housing

How to reset your password

To reset your password you will need to use the email address that you used to initially sign up for your Brent My Account.

Web chat

We no longer provide a webchat service. Find out alternative ways of getting support