Changes to My Account
In December 2020 we upgraded our existing customer portal, My Account.
The new My Account portal is easier for you to use, and includes Multi-Factor Authentication, a level of security which you may have used before for online banking and other online accounts. You will also be able to:
- Update your personal details
- Reset your password
- Login once to access all available services in one place
What if I had a My Account before 4 December 2020?
In order to protect your personal details during the move to the new system, your previous My Account data has been permanently deleted. You will need to re-register for My Account using the same email address you used before.
Please see below how this change affects the services you may have used before on My Account:
|
Service |
Steps you need to take: |
|---|---|
|
Applications for housing assistance |
Make sure to re-register for My Account with the same email address as before and all your history will be available. |
|
Council tenant and leaseholder services |
|
|
Complaints |
|
|
Contact Us |
|
|
Housing Benefit & Council tax support |
Once you have re-registered for My Account you can then re-activate these service accounts. Your activity history prior to 4 December 2020 will no longer be available. |
|
Council tax |
Further news and updates will be available on ‘My Account’.