Changes to My Account

In December 2020 we upgraded our existing customer portal, My Account.

The new My Account portal is easier for you to use, and includes Multi-Factor Authentication, a level of security which you may have used before for online banking and other online accounts. You will also be able to:

  • Update your personal details
  • Reset your password
  • Login once to access all available services in one place

What if I had a My Account before 4 December 2020?

In order to protect your personal details during the move to the new system, your previous My Account data has been permanently deleted. You will need to re-register for My Account using the same email address you used before.

Please see below how this change affects the services you may have used before on My Account:


Steps you need to take:

Applications for housing assistance

Make sure to re-register for My Account with the same email address as before and all your history will be available.

Council tenant and leaseholder services


Contact Us

Housing Benefit & Council tax support

Once you have re-registered for My Account you can then re-activate these service accounts.

Your activity history prior to 4 December 2020 will no longer be available.

Council tax

Further news and updates will be available on ‘My Account’.