Special collections (bulky rubbish)

If you have large items of household rubbish that are too big for your bin you can arrange for a one-off special collection.

This is a chargeable service, and you can book as many collections as you like in a year.  If you are in receipt of certain benefits, you may be eligible for one free special collection each year. 

If you are a landlord, you can now use our collection service to dispose of items when a tenant has moved out of your property.

Up to five items can be included in one collection. We charge based on the number of items rather than per set. For example, a bed frame and a mattress counts as 2 separate items.

The price you pay for one collection is £35.

Free collections

If you are in receipt of the following benefits, you will be entitled to one free collection per year (April to March). 

• Council Tax support
• Housing Benefit
• Income related job seekers allowance
• Pension credit (guaranteed rate)
• Income support
• Universal credit (the housing element)

Any further collections will be charged at £35.

You can book and pay for a special bulky item collection online. 

To complete an online booking:

• Enter your postcode and click 'check prices & book'
• Select the number of items for collection and a description
• Choose a collection date and time
• Confirm your address, add contact details and any additional information e.g. ‘items stacked to left of bins’
• Confirm and pay

You will receive a confirmation email and a receipt. We will then collect the specified items from outside your home on your chosen day and update you via email or text message.

Once you make a booking online, please contact AnyJunk directly on 020 7819 9000 or email enquiries@anyjunk.co.uk for help with payments, receipts, refunds or cancellations.

If you live in a flat above a shop, please leave your items on the pavement outside your property without causing any obstruction to pedestrians.

Collection staff won't enter your property to get the items.

You must also make sure:

• entrances to your property are not blocked
• our collection vehicle is able to park on your road and not be blocked by other vehicles
• items can be moved easily

If access to your garden or property is blocked and we are unable to collect your items, you will be notified by the collection team.

If road works or difficult weather conditions are to blame, we will make a second attempt to collect your items. You do not need to contact us to arrange this.

Where we can’t collect from

We cannot collect from: 

• inside properties
• inside blocks of flats
• back gardens
• garages or sheds

Residents can approach friends, relatives, charities or voluntary organisations if support is required to place the items outside the property or block of flats.

Collections from blocks of flats

If you live in a communal property, the items must be left outside and accessible. When you complete you booking please advise us on:

• where you will be leaving your items for collection
• if our crew can only access the collection area through a locked gate
• details of an entry codes (including to the bin area)
• if we need to press a buzzer (e.g for a caretaker)

Collections from homes on the North Circular (A406)

The North Circular is a red route, which means that our collection vehicle cannot stop and collect items from your front garden. 

If you live on the North Circular you will need to place your items on the corner of the nearest side road to you, as close to 7.30am as possible on the day of collection.

Please provide details of the road where you will be leaving your items in the ‘Additional Information’ box on the booking form.

If you are unsure where to leave your items, contact us before making your booking.

Other waste collections

• Clinical waste collection
• Hazardous waste collection
• Unwanted mobility equipment collection
• Abbey Road - Brent Reuse and Recycling Centre

This agreement is made between the customer (you) and Brent Council (us) and sets out the terms and conditions of use of the chargeable special collection service for large items of household waste.

You will be asked to accept these terms and conditions prior to payment for your collection. Acceptance means that you agree to the content of these terms and conditions.

Booking process

1. The Special Collection (bulky) service costs £35 per collection for up to five items. 
2. You will need to make payments online using a valid credit or debit card or, if you have it, Google Pay. 
3. Payment taken will show on bank statements as being made to AnyJunk Limited, who are managing the special (bulky) collection service on behalf of Brent Council.
4. Where we have a valid e-mail address, we will send you confirmation of the date that you have selected for your collection and a receipt.
5. The chargeable special collection service will allow you to select your own date for the collection of your items. If you need to change the date of your collection, you will need to contact AnyJunk on 020 7819 9000 or email enquiries@anyjunk.co.uk
6. You can cancel your booking up to 24 hours before it is collected.
7. Collections are available 7 days a week between 7.30am and 6pm and there is no limit to how many times you can use the service.
8. Collection slots are available in three time-slots – morning, evening or anytime. Morning slots will run between 7.30am and 1pm and evening slots will run between 1pm and 6pm. Choosing an anytime slot means your items will be collected anytime between 7.30am and 6pm on your chosen collection day.

Presentation and collection of items

9. It is your responsibility to ensure that the items are neatly presented for collection according to your collection time slot. Before 7.30 am for a morning or anytime slot and before 1pm for an evening slot.
10. Items must be presented at the front of your property; as near to the boundary of your property and the public highway as possible. Items need to be easily accessible from the road. 
11. We cannot enter your property to collect items. You will need to make your own arrangements to get all items for collection to the front of your property (or other designated collection point depending on your property type).
12. If you live in a block of flats, your items must be presented outside the communal bin area, which is accessible to the collection crews. If there is an access code, please note this in the additional information box on the booking page. 
13. If you live in a property on the North Circular Road (red route), book your collection using your home address. Then you must choose the nearest road to your home, that isn’t a red route, and put the name of that road into the additional information box on the booking page.
14. If you live in a flat above a shop, please leave your items out before 7.30 am on the day of collection, so that our crews can collect them before they cause an obstruction for shopkeepers and people using the public highway. Please place a label with your collection reference number on the items.
15. All items booked as one collection must be neatly presented together for collection. If you have booked separate collections on the same day, please group the items together as you listed them in each booking.
16. Our crews will only collect items that have been requested at the point of booking.
17. Any items that are not on the booking form will not be collected. This cannot be reported as a missed collection.
18. Fragile items such as glass items and mirrors must be wrapped before we can collect them.
19. Mattresses need to be left leaning upright, so that they do not get too heavy in case of rainfall.
20. White goods, such as washing machines, cookers, fridges etc. may be collected separately to other items booked on the same day. 

Missed collections and non-collection of items

21. If your items were not collected, please contact AnyJunk on 020 7819 9000 or email enquiries@anyjunk.co.uk. 
22. We can only collect items which weigh up to 40 kgs and can be safely carried by two crew operatives. We reserve the right to not collect any items which are heavier than this when we arrive at your property. You will not be refunded for the collection if this occurs and you will have to make alternative arrangements for the disposal of the item/s.
23. If we cannot collect your items due to adverse weather conditions, no access to your road or property due to roadworks or traffic problems, we will make a further attempt to collect those items from your property within 48 hours. You will be able to check the reason for non-collection of the booking by calling us 020 7819 9000 or emailing enquiries@anyjunk.co.uk. 
24. If there is no access to your property because of an issue caused by yourself, such as a vehicle in your driveway, we will not return to collect the items and you will not be refunded for the missed collection. You will need to book another collection for the items and ensure that our crews can gain access to the location of the items.
25. We cannot be held responsible for items which are taken by a third party. You will not be refunded if your items are taken by someone other than AnyJunk.

Discounts

26. If one person in the property is in receipt of certain benefits, you are entitled to one free collection of up to five items per financial year (1 April to 31 March). This is based on the property and not the occupants.
27. All further collections in the financial year (1 April to 31 March) will be charged at the standard rate of £35.
28. The benefits which entitle you to a free collection are: 

• Council Tax Support
• Housing Benefit
• Universal Credit – Housing Element
• Income Related Job Seekers Allowance
• Pension Credit (guaranteed rate) 
• Income Support.

29. If you are in receipt of one of the eligible benefits and would like a free collection, please ring Brent’s customer service team on 020 8937 5050 to request your booking.
30. If we require proof, it will need to be in the form of a letter from the Department of Work and Pensions (DWP), confirming that you are in receipt of the eligible benefit/s.
31. You will be able to either scan in a copy of your letter from the Department of Work and Pensions online or send a photocopy to the address we provide you with when the information is required.
32. If suitable proof cannot be provided, it remains the discretion of the Council as to whether to apply the discount.