Help videos on using My Account

We have created some videos that you may find helpful on:

  • How to register for a Brent My Account
  • How to sign in to Multi Factor Authentications
  • How to opt out of Multi Factor Authentication
  • How to reset your password
  • How to activate your Council tax account
  • How to activate your Housing Benefit account

Registering for My Account

This video provides support on how to create a new Brent My Account. The video will cover the steps you need to take in order to create your own account.


Sign in to Multi Factor Authentication

This video provides support on how to sign in using Multi factor Authentication (MFA) on Brent My Account. The video will cover the steps you need to take for Multi Factor Authentication (MFA)


Opt-out of Multi Factor Authentication

This video provides support on how to update your preferences using Multi factor Authentication (MFA) on Brent’s My Account. The video will cover the steps you need to take for Multi Factor Authentication (MFA) updates


How to reset your password

The video will cover the steps you need to take in order to successfully update your password.


How to activate Council Tax online

The video will cover the steps you need to take in order to activate your online Council tax account.


How to activate Housing Benefit online

The video will cover the steps you need to take in order to activate your Housing Benefit online account.