How to complain about one of our services and what we will need from you.
Some issues are not dealt with by the complaints procedure but by a specific appeal process.
Submit a freedom of information request Corporate Complaints Policy pdf Brent Citizens Advice Bureau Brent Community Law Centre Local Government Ombudsman
Adult and children's social care complaints are governed by their own procedures set out in national law.
Advice for young people if you have a complaint about your care service.
Find out how to make a complaint about a councillor.
How to make a claim for compensation for any loss, damage, negligence, or hurt you believe is somehow our responsibility.
We try to resolve the complaint at the first point of contact.
If you do not agree with a parking ticket you have been issued, you can make a penalty charge notice (PCN) appeal.