Changes to bin collections due to hot weather
To help our collection crews during the current hot weather, bin collections will begin an hour earlier than usual over the coming days. If your collection is due between Friday 11 July and Tuesday 15 July, please make sure you put your bins, sacks and containers out by 6:00am to avoid missed collections. Thank you for your cooperation and support.
Complaints, compliments and feedback
Challenging a Penalty Charge Notice (parking ticket)
If you do not agree with a parking ticket you have been issued, you can make a Penalty Charge Notice (PCN) appeal
Report a problem
Before you make a formal complaint, you can get some issues dealt with quickly and easily by reporting the problem to the service directly.
Complaints and compliments
If you’d like to make a complaint or leave a compliment about any of our services, please visit the appropriate page to share your views.
Make a complaint
If you are not satisfied with one of our services, find out how you can make a complaint
Complaints about Adult Social care
If you have a concern or a complaint about Adult Social Services, you can make a complaint
Complaints about children's services
Find information on how to make a complaint about children's social care services
School complaints
If you want to complain about a school you should raise it directly with the school concerned
Complaints against a councillor
If you feel a councillor has breached the Brent Members’ Code of Conduct, find out how you can complain
Leave a compliment
Share your positive feedback and help us celebrate staff and teams who go above and beyond for our residents